Onboarding/Implementation Manager-£50,00020?

Job Description

Onboarding & Implementation Manager |Martech SaaS | £50,000 plus 20% bonus*American working hours initially required*Reports To: Head of Onboarding & Implementation Working Pattern: Full Time (Hybrid remote & office based - we require flexibility to work US hours initially)My client is the worlds leading data routing and optimisation platform - it works synergistically across the B2B MarTech stack. Paving the way for transformational change, companies such as Oracle, Amazon, Stripe and HP, use my client to run more effectivecampaigns, more efficiently, at speed, with outstanding data quality and no fears about supply chain transparency and compliance. We help businesses achieve their marketing objectives and maximise ROI by improving lead quality, streamlining operational processes,and increasing the speed of lead flow.Why JoinYou will be joining a rapidly growing scale-up, with the opportunity to work closely with businesses across our ecosystem of brands, agencies, and publishers - its a really exciting time to join the team.They are building a platform that delivers real value to B2B businesses, driving operational efficiency and improving the quality of lead data. Our global, API-first platform allows businesses to track and analyse the success of their marketing campaigns,and convert their lead data into powerful prospects.Position OverviewAs our Onboarding & Implementation Manager, you will own the critical early phase of the customer lifecycle, onboarding the clients. This critical function works with the rest of the organisation to uncover new ways to help customers get the most value outof the platform- providing a great customer experience.You will be responsible for rapidly understanding each clients business requirements and driving them to realise a fast time-to-value from their investment in the product as efficiently as possible. Working alongside Customer Success Managers and ProductManagers youll project manage delivery of many onboardings against both CRM and technical requirements to achieve key customer milestones efficiently as possible.Key Responsibilities

• Project manage a portfolio of customer onboardings to successful outcomes, accelerating Time to Value
• Maintain and manage internal stakeholders in support of fostering a cohesive and compelling customer experience
• Engage with customer stakeholders to quickly understand their business and technical goals for using the platform, building credible relationships throughout the customer organisation, from senior staff to the companys end users
• Effectively deliver engaging enablement training and workshops
• Take ownership of technical workstreams in onboarding projects and work directly with client-side product and technical stakeholders
• Where required, tailor 1:1 remote onboardings to meet client needs and exceed expectations
• Help drive early adoption, setting KPIs and success metrics for ROI
• Advocate customer business use-cases to product development
• Understand and document client scope, integration approaches and stakeholder roles & hierarchy to ensure successful transitions to the Customer Success Manager team after onboarding

What they are looking for:

• 2 years+ experience as an Onboarding / Implementation manager in a fast-environment
• Experience with project management and technology implementation
• Experience with onboarding platforms, Guide CX preferred
• Experience working with large Enterprise customers (preferred)
• You have demonstrated interest/experience in one or more of the following: SaaS, Mobile, APIs, Marketing Automation, Direct Marketing, Analytics or Programming (HTML etc). Skills and qualifications
• Have a high level of intellectual curiosity and the ability to constantly learn
• Excellent analytical, problem diagnosis and creative problem-solving skills with the desire and ability to identify, and help implement changes
• Highly organised, collaborative and detail oriented
• Youre known for being a good collaborator and can motivate or maintain enthusiasm throughout the onboarding engagement

Benefits:

• You will be joining a high growth fast moving company working with enterprise global brands whilst enjoying every moment with a sociable team from all over the world, also including the below:
• 25 days holiday plus an extra day for your birthday!
• Eligible for EMI Stock options post 12 months of employment
• Career development opportunities
• Employee Assistance Programme - Free 24/7 wellbeing support for all our team
• Flexible hybrid working
• Team Socials - Regular team parties and social events
• Choose your own remote working kit
• Pension including employer contributions

Apply NowYou can apply for this role now by sending us your CV or by calling us now!Courtney CookeSenior ConsultantSphere Digital Recruitment currently have a variety of job opportunities across digital so feel free to get in touch with us to find out how we can help you. Please take a look at our website.Sphere is an equal opportunities employer. We encourage applications regardless of ethnic origin, race, religious beliefs, age, disability, gender or sexual orientation, and any other protected status as required by applicable law.Sphere Digital Recruitment are specialists in placing marketing, sales, analytics, product and creative talent globally.