Ofcom are Hiring! Market Research Analyst

Job Description

The Market Research team are responsible for providing a deep understanding of consumers and citizens in the markets we regulate. Market Research is essential to Ofcoms role as an evidence-based regulator. Our research informs strategic, policy, and operationaldecisions.Purpose of the Role:Market Research Analysts are responsible for market research projects from start to finish. The successful candidate will work closely with other teams in Ofcom to define research objectives, select the best supplier to deliver the work and then collaboratewith the chosen supplier to design, execute and report on the research findings.This role will primarily be focused on research projects to help build our understanding of consumers and citizens in the online sector, to provide Ofcom with a vital component of the evidence base for our new and anticipated regulatory duties in relationto Video Sharing Platforms (VSPs) and Online Safety.We expect these research projects to be innovative, employing cutting-edge methodologies and analysis techniques. To note research topics are likely to be focused on sensitive subject matters but full resilience training and safeguarding will be provided.The successful candidate will have key working relationships with our external supplier(s) and with the Making Sense of Media, VSP and Online Safety policy teams.Key responsibilities:

• Manage quantitative and qualitative market research projects for Ofcom across the markets Ofcom regulates.
• Help to assess the research requirements of internal clients, demonstrating awareness and understanding of the policy context and of Ofcoms overall mission, to develop appropriate research briefs which fulfil the requirements in a timely and cost-effectivefashion.
• Stay up to date with external research and insight from industry / academic sources.
• Commission and manage market research agencies and consultants, assuming responsibility for their performance, timeliness and quality of output.
• Evaluate and interpret market research findings to generate insight that enables Ofcom to develop regulatory policy from a sound evidence base.
• Communicate research results/insights to colleagues and help to ensure research evidence is effectively integrated into policy decision making.
• Produce high quality charts, interactive data and written research reports suitable for external publication.
• Adhere to Ofcoms market research quality procedures

Skills, Knowledge and experience:

• Excellent numeracy skills - ability to interpret data and identify key points and insights.
• Accuracy and attention to detail.
• Strong written communications skills, including report writing and editing.
• Strong oral communication skills. Ability to communicate effectively to colleagues of all levels Strong project management and organisational skills and ability to effectively prioritise workload and react to changing priorities.
• Ability to build trust and maintain business relationships with teams across Ofcom as well strong relationship management skills for agencies and 3rd party stakeholders.
• Appreciation of the importance of high-quality and ethical design in public sector research projects.
• Appreciation of and desire to promote Ofcoms values of excellence, agility, empowerment, and collaboration and respect.

Competencies:

• Agility - Produces workplans/project plans, identifies deliverables and timescales once the project has been defined. Identifies constraints or risks to the project/programme and escalates in a timely manner to the appropriate level.
• Collaboration - (external) Builds effective relationships, adapting own style and approach when appropriate. (internal) Acts as a point of contact for the team on specific issues in own area of expertise.
• Excellence - (written) Communicates technical/professional information clearly to a range of audiences. (oral) Speaks and presents confidently, credibly, and knowledgably to a range of audiences.
• Empowerment - Looks for ways to keep improving how Ofcom does things.
• Respect - Encompasses the way we work with others - actively listen, show kindness and compassion, and value diverse experience and contributions

Qualifications:Market Research agency or client-side experience essential (minimum 18 months)

Keyskills :
AnalystMarket ResearchMarket IntelligenceOnline ResearchOnline Content