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Night Concierge, Luxury Residential - Shoreditch

PMR
Job LocationLondon
EducationNot Mentioned
Salary£30,000 per annum
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypePermanent , full-time

Job Description

The RoleThe Night Concierge will focus on the day-to-day of the residents and guests, delivering duties to an exceptional standard. They will excel on the concierge services, amenity operations, security and housekeeping to ensure integration is seamless and a consistentvision is delivered. They will direct, co-ordinate and plan essential central services such as guest arrivals, deliveries, post and bookings.Working alongside the Building Team, you will ensure the multiple service elements operate effectively to create a seamless one-team approach. You will focus on building loyalty through proactive communications, setting and managing expectations and deliveringresults.Salary - £30k per annumHours - 4 on 4 off 7pm until 7amThe Candidate Duties

  • Motivate colleagues to strive for and achieve success for the company.
  • Develop and maintain constructive working relationships with team members, onsite staff, residents, guests, and contractors working collaboratively to achieve overall business outcomes.
  • Take personal responsibility for understanding and following the companys Health & Safety policies and practices, demonstrating personal engagement with safety, and proactively identifying risks and hazards and continuously improve safety performance.
  • Work closely with the Front of House Manager and Duty Manager with the implementation of SOP manuals, policies, and procedures.
  • Develop strong relationships with residents.
Requirements
  • Excellent quality customer service for the development, its residents, and guests.
  • Minimum 3 years hospitality experience as a concierge within London super-prime, residential schemes.
  • Must have excellent communication skills and customer service skills.
  • Must be service driven, understand the importance of going the extra mile.
  • Clean UK driving licence held for no less than two years preferred, to assist with valet service.

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