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Neighbourhood Officer

Service Care Solutions - Housing
Job LocationLondon
EducationNot Mentioned
Salary£36,780 per annum
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypePermanent , full-time

Job Description

Job Title: Neighbourhood Officer Hours: Full time, hybrid working availableType: PermanentLocation: SouthwarkSalary: £36,780 per annumPurpose of the RoleI am representing a client based in Southwark, who are looking for someone to provide a highly efficient and effective Neighbourhood management service to a patch of approximately 600 multi tenure properties and estates across South London.This could be a great opportunity for you to step up into a neighbourhood role. You will take ownership of your area and be supported by the wider team and your manager to achieve targets and make a difference to the lives of our customers.Main Responsibilities:

  • Carry out regular estate inspections, monitoring cleaning and grounds maintenance service contracts and acting as the conduit to ensure the safety of blocks and estates as well as drive up standards.
  • Ensure fire risk assessment actions are dealt with in a timely manner.
  • Respond to breaches of tenancy agreements, including misuse of property.
  • Process mutual exchanges, successions, and all other types of assignments.
  • Work with the customer, their advocates and other third parties where it may be necessary to consider a management transfer and make recommendations. This will include, but not limited to, incidents of Domestic Abuse, Gang Violence or MARAC recommendations.
  • Work with the Community Safety Team to ensure that cases are logged, and where necessary joint investigations are carried.
  • Review service charge bills to ensure they charges correctly reflect the service delivery and address any queries arising from the charges.
Requirements
  • A housing qualification or equivalent Housing Management knowledge and/or experience
  • Ability to drive and access to a vehicle is essential.
  • A sound knowledge of tenancy management.
  • Ability to operate and be flexible in a changing environment to respond to emerging priorities.
  • Understanding of organisational dynamics and strong relationship building, interpersonal and influencing skills in dealing people of all levels of seniority.
  • Experience of working to tight deadlines, to deliver high quality outputs to agreed deadlines.
  • Computer literate with knowledge of Word and Excel packages.
If you are interested in this position and meet the above criteria, please send your CV now for consideration.If you require any additional information regarding the position, please call Joel at Service Care Solutions on or send an E-Mail to

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