Middle Office Support Officer - Italian speaking

Job Description

At Natixis, we create tailor-made solutions in Asset & Wealth management, Corporate and Investment banking, Insurance, and payments, with over 12,000 staff members in 35 countries.At Natixis, you have a great opportunity to join an entrepreneurial, agile and growing organisation, and to be part of an inspiring team. We offer a competitive remuneration package and generous total reward package and as an inclusive employer, we are alsoopen to considering flexible working arrangements. We continuously work to create an environment that promotes diversity and inclusion in all its forms, across gender, race, religion, sexual orientation, disability, ethnicity and background. We believe thiscreates equal opportunities for our employees - and better outcomes for our clients and communities. We are committed to finding reasonable accommodations for candidates with special needs or disabilities during our recruitment process.

• Strive for excellence in all client support tasks and processes
• Forge strong relationship with Natixis external Islamic Counterparties and Brokers
• Actively collaborate and continue to develop strong relationships Milan Sales and Paris Trading desks.
• Promote a strong and reactive performance culture within the Clients Support group
• Ensure the best quality of service is delivered to the Natixis clients, i.e. Front Office Sales, Traders and the Banks external Clients
• Communicate efficiently and adequately to transversal departments for transaction downstream chains
• Support new business lines and business initiatives; apply problem solving skills to the development of new solutions for onboarding of new transactions and assert the banks quality of post trade service for the Banks Islamic Finance, Fixed Income andTreasury businesses
• Participate and propose reinforcement of ad hoc internal controls and reconciliations that should be in place across products; reduce operational risk; increase client satisfaction
• Ensure a good level of knowledge of the complete lifecycle of trades, sufficient communication bridges and coordination with appropriate teams
• Analyse, report appropriately and resolve any outstanding issues to prevent potential issues
• Fixed Income transactions, Bonds that include (Securities Chain)
• Strong adherence to the defined procedures and workflows ensuring all queries are addressed on a timely manner.
• Manage the post trade execution events from pre matching, affirmation to settlement queries with internal stakeholders and with clients.
• Take ownership and efficiency for all transaction queries arising from the above mentioned transaction scope
• Establish strong client relationships for all queries arising from their portfolio of trades with Natixis as well as internal FO requests.
• Bridge all communication with Paris Head Office in relation to Paris centralised settlements to ensure a seamless settlement with minimal exceptions.
• Answer punctual requests from all other Natixis Global departments (e.g. Internal Audit, Compliance, Control) and revert back accordingly
• Forward any Client Audit requests to the relevant circularisation team
• Ensure all daily Task in the daily checklists have been signed off and performed diligently
• Ensure a good level of knowledge of the complete lifecycle of trades, sufficient communication bridges and coordination with appropriate teams
• Actively collaborate and develop strong relationships with the Dubai, London, and Paris Front Office / Sales desks.

Skills: Strive for excellence in all processes

• Promote a strong and reactive performance culture within the Clients Support group
• Actively collaborate and develop strong relationships with the Front Office desks
• Ensure the best quality of service is delivered to the Natixis clients, i.e. Front Office Sales, Traders and the Banks external Clients
• Communicate efficiently and adequately to transversal departments for transaction downstream chains
• Support new business lines and business initiatives; apply problem solving skills to the development of new solutions for onboarding of new transactions and assert the banks quality of post trade service for Fixed Income, Treasury and the Islamic Financebusiness
• Participate and propose reinforcement of ad hoc internal controls and reconciliations that should be in place across products; reduce operational risk; increase client satisfaction
• Analyse, report or escalate appropriately to resolve any outstanding issues, mitigating operational risk issues

Work

• Good management and communication skills with Traders/Sales/IT/Management and with other members of the team
• High level of commitment, reactivity, reliability on support related issues.
• Good Autonomy with the systems, the processes and decision taking
• Stress resistant
• Capacity to cope with long working days when required
• Attention to detail

Skills

• Understand Derivatives Products and Client expectations
• Excellent control oriented approach
• Strong knowledge of trade processes and post trade events
• Understanding of Front Office systems
• Understanding of Valuation systems
• Capacity to challenge and improve processes / systems
• FCA derivatives module
• Capacity to manage and diffuse difficult situations
• Build strong relationship cross locations within the Bank structure; mainly with Head Office
• Time management

Italian & English speaker require to provide cover all Italian Global Markets originated transactions at Sales level.Manage post executions originated from GM Milan Sales to ensure adequate system representation of trades.Ownership and efficiency for all transaction processing for the above mentioned scope.Establish a strong client relationship (internal/externa) for all queries arising regarding their portfolio of trades with in scope.Specific reportings to local regulatory authorities.Tasks:- System Validation- Oversight follow up of the entire lifecycle including settlements and fails investigation with relevant internal stakeholders- Bridge communication with Italian clients and relevant Head Office stakeholders- Initiate third parties technical creation in systems in relation splits/block trades when necessary- CPN monthly sign offs on controls in scope