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Member Services Coordinator

MemberWise
Job LocationLondon
EducationNot Mentioned
Salary£21,000 - £22,000 per annum, pro-rata
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypeContract, part-time

Job Description

An opportunity to join a small team, in the not for profit/membership association sector within the optical profession. We need a Member Services Co-ordinator with a can-do’ attitude and strong attention to detail. As someone regularly supporting member queries a passion for customer service excellence is essential. An interest and experience in CRM systems is important paired with a good technical aptitude.The individual will be a self-starter’ and a confident communicator with team members, board members and our membership alike. This vacancy will give the successful candidate the opportunity to work within a cohesive, determined team! The key responsibility will be the membership element of the Association whilst providing administrative support for the other areas of the business such as marketing, communications and events.Key responsibilities:

  • Provide central support for BCLA member queries and administration
  • Maintain accurate database data entries and follow member administration processes
  • Manage the monthly membership renewal process
  • Produce Membership statistics/reports using database queries and reporting
  • Manage and prioritise queries through contact forms and email inboxes
  • Resolve software issues relating to membership database with external suppliers
  • Ensure processes are compliant with GDPR guidelines
  • Working with Marketing and Communications Manager to promote membership benefits
  • Assist with and attend internal and external events representing BCLA
  • Provide support to Events Manager
  • Manage online learning platform for members
    • SkillsEssential Skills:
  • Strong database experience and knowledge of CRM/Membership Management systems (experience and knowledge of iMIS would be advantageous)
  • Strong interpersonal and communications skills, written and verbal including a good telephone manner
  • Ability to multi-task and independently manage a varied workload
  • A strong teamwork ethic, with the ability to collaborate and communicate effectively
  • Strong administrative and organisational skills
  • Good attention to detail
  • Good initiative to improve process efficiencies
  • Good Microsoft Office/financial programme skills (including Excel, Word, Outlook, QuickBooks)
    • Desirable Skills:
  • Experience in managing the direct debit payments
  • Initiative to improve member experience (for example, online learning platform)
  • Experience using programmes such as iMIS, Payment gateways, Moodle, ideal but not essential as training will be given.
    • Personal Attributes:
  • Enthusiastic, positive and proactive
  • Be able to work independently and as part of a team
  • A can-do attitude and willingness to get involved beyond the job description
  • Problem solving abilities
  • Proactive approach to CPD/learning
    • Required skills
  • Customer Service
  • Data
  • Teamwork
  • CRM databases
  • ITC

    • Keyskills :
    Customer Service Data Teamwk CRM databases ITC

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