Media Support Worker

Job Description

Maximus UK, a wholly-owned subsidiary of Maximus, Inc., operates several business lines in the UK, including the Centre for Health and Disability Assessments, Remploy, Health Management and Revitalised. Maximus UK employs 3,800 local staff, including over1,400 doctors, nurses, occupational therapists and other Healthcare Professionals. Operating from more than 270 locations across England, Scotland and Wales, Maximus UK is one of the largest providers of employment, health and disability support programmesin the country.Job SummaryThis exciting position is for someone interesting in working in the media environment and has a passion for Diversity and Inclusion. The postholder will provide human support to BBC disabled staff in London. By providing great support, the postholder willhelp enable talent to thrive in the BBC.The position is within our Workplace Adjustment Programmes, a growing part of the business focused on removing barriers for disabled people in the workplace. As such we are keen to support career progression for interested employees.The postholder will be part of a team that works proactively with support from more senior colleagues and management.Benefits

• 25 days annual leave plus bank holidays
• Holiday trade scheme
• Flexible benefits scheme
• 9% combined pension

Key Responsibilities

• Provision of human support to BBC disabled staff and contributors to enable them to fulfil their job requirements without barriers. This includes guiding blind service users, reading support, audio description, use of various software packages, taking notes,use of office equipment, support for users when travelling using BBC transport and public transport.
• Logging of the support using our Content Management System (CMS) system.
• Ensuring that all SLAs are met in relation to the support work provided.
• Providing excellent customer service and highlighting challenges and potential solutions to the line manager.
• Working with a specified list of suppliers to book, confirm and arrange other human support requirements.
• Sharing knowledge with other support workers.
• Helping get forms completed by our customers to ensure that funding is recompensed from the governments Access to Work scheme.
• Support with other business functions in line with service delivery.

Experience Required

• Proactive and motivated
• Attention to detail.
• Customer focused [internal and external]
• Highly organised, able to self-motivate and manage a busy and varied workload
• Ability to work to tight deadlines
• Ability to engage effectively with a variety of people at all levels
• Ability to understand and follow systems processes
• Ability to learn to use and understand new / variety of computer systems.
• Experience of using Email / tasks and diary management - i.e.: Office 365
• Experience of using media products and applications, and visual packages such as Photoshop
• Experience of working to measurable targets and deadlines
• Team player who is also able to work un-supervised
• Adaptable & flexible in different working environments/situations

MAXIMUS is committed to developing, maintaining and supporting a culture of equality and diversity in employment in which our employees as well as candidates for employment are treated equitably. We understand that a diverse workforce adds to our competitiveadvantage; and as such, we aim to ensure that job applicants do not receive less favourable treatment on the grounds of sex, race, marital status, disability, age, part-time or fixed term contract status, sexual orientation or religion, or is disadvantagedby conditions or requirements that cannot be shown to be justifiable. Advertisements for posts will include sufficiently clear and accurate information to enable potential applicants to assess their own suitability for the post.Where reasonable, MAXIMUS will review and consider adjustments for those applicants who express a requirement for them during the recruitment process.