Mechanical Service & Support Engineer

Job Description

TAIT is the Market Leader in designing, constructing and delivering world-class solutions for live experiences. Whether its creating awe-inspiring spectaculars, complex touring stages, theatre engineering solutions, brand activations orcruise ship installations, TAIT delivers world-class solutions for live experiences. With its proprietary entertainment automation platform, custom-made products, and creative engineering, TAITs cutting-edge offerings continue to advance industry standardsand exceed client expectations. As a global network of over 900 employees in 14 office locations, TAIT has worked on projects in over 30 countries, all 7 continents and even outer space.TAITs diverse group of clients include Taylor Swift, Cirque Du Soleil, The Metropolitan Opera House, NASA, National Geographic, Beyonc and The Olympics.We are hiring a Mechanical Service & Support Engineer who will be responsible for meeting the daily service, maintenance and repair needs of our customers equipment.Whether its a permanent installation in a theatre or a temporary installation for a live event, you will be the expert that provides an on-site mechanical support service to ensure our clients events always run smoothly and safely.You could be working at a theatre production in the West End one week and the next be flying out to support a client overseas so a willingness travel is essential!Purpose:To be responsible for site mechanical technical inspections, maintenance, procedures and documentation for all mechanical equipment on external client sites.Key Responsibilities:The Mechanical Service & Support Engineer will be responsible for meeting the daily service maintenance and repair needs of the customers equipment. Establish and maintain relationships with TAIT customers.

• Work proactively, taking the initiative where necessary and with minimum supervision.
• Test, configure and prepare equipment for use on site.
• Assisting with mechanical system commissioning.
• On occasion lead mechanical maintenance and site works
• Fully understand LOLER and PUWER regulations
• Perform inspections at client sites, identify mechanical problems and configure solutions
• Perform the safe installation of temporary lifting systems
• Perform fixed position work in a harness at height
• Plan and calculate safe lifting procedures in accordance with LOLER with the Support Management team.
• Maintain TAIT Support rigging stock
• Prepare technical and inspection documentation
• Play an active role in the support team and work with other departments to ensure the smooth running and economic success of the company and in generating new business.
• Demonstrate continuous diplomatic effort to improve operations, streamline work processes and work cooperatively to provide excellent seamless customer service.
• Make sure all final reports, documentation and tickets are kept in order and up to date, logging all work appropriately
• Assist Support Management specifying, planning, and executing project in a timely, cost-effective, profitable and professional manner.
• Be able to travel at short notice, possibly internationally to support clients with emergency breakdowns. Be on site within 90 minutes for London clients.
• Assisting with the diagnosis, review and prioritizing resolution of issues and tickets reporting back to the Support Manager or Senior Support Manager promptly.
• Engage in knowledge management and sharing process by creating and contributing to learning materials and manuals within the team and between departments.

Qualifications:

• Degree in Mechanical Engineering or equivalent experience
• Use in CAD systems to a basic level.
• Good IT skills
• Understanding of LOLER and PUWER requirements
• Trained in mechanical system service and maintenance
• Ability to produce clear, concise and accurate written and verbal communications at all levels.
• Personable with effective listening skills and the ability to clarify and confirm technical support requirements.

Keyskills :
Electrical EngineeringElectro-mechanicalMechanical EngineeringTechnical SupportWelding