Marketing Account Manager

Job Description

Marketing Account Manager£28,000 - £35,000Full-Time, PermanentRemote based - office location LondonThe CompanyOur client is an ecommerce data science consultancy. They strive to improve the worlds most important endeavour: data-led decision making.Clients include Sony, Currys, Pets Corner and the Conran family.Their work includes discovering and visualising ecommerce trends, modelling, and open-ended research. Often, they turn their models into SaaS applications.They are a small team of 10 but their work has big global impact and their clients trust them to take the initiative and find value in their data. If youre looking for a new challenge with more autonomy and influence, this is a rare ground-floor opportunityat a profitable start-up.The RoleDue to our clients continued growth they are looking for a talented Account Manager to join the team. Previous experience working with data science is not required - they are looking for someone who, with support from the wider team, can help bridge thegap between technical analysis and real-world actions for their clients!You will be pivotal in assisting the Account Director and CEO in retaining and growing the retail account base. Youll join calls and meetings with their clients to share insights and recommendations, and will collaborate with the Data Science team to identifyopportunities and create a coherent delivery plan.Duties include:

• Representing our client with their clients, and being a friendly and reliable key liaison point
• Monitoring client projects and managing client accounts: Preparing client project plans / Attend client meetings, present results / Ensuring key client milestones are being set and met / Spotting potential variances to the plan before they become critical/ Active listening for opportunities to develop the account / Preparing monthly client presentations / Monitoring billed and logged project hours vs target/scope / Preparing invoice drafts for approval by AD
• Checking in on client Google Analytics accounts and sales numbers
• Support Account Director/Technical Director with project priorities based on client meetings
• Conduct satisfaction surveys and tech audits to uncover upsell opportunities
• Quarterly R&D input into our product roadmap

About you:

• Curiosity and a willingness to learn is important. Our client wants you to grow as the business grows
• Determination, grit and stamina: building a start-up is exciting, challenging and rewarding
• A self-starter who can move forward in the face of unknown unknowns and can help bring clarity and impact to projects
• Precision in working practices, with excellent task management and attention to detail
• Excellent spoken and written English
• A natural collaborator, with a dedication to nurture, lead and inspire your team-mates to achieve their potential
• A lifelong learner
• Skilled at managing your time, balancing ad hoc requests from clients vs long term goals

Skills/Experience:

• Powerpoint/Keynote
• Google Analytics
• 2+ years experience working in a client facing or account management role, e.g. at a communications/digital agency

Desirable understanding of:

• The world of PPC (Google Ads, Facebook Ads)
• SEO (an understanding of the basics)
• Miro

Our Clients CultureThey understand the importance of work/life balance. They are hard workers, but as a company they also ensure that the team has plenty of opportunity for personal development as well as growing the teams culture, and most importantly, have fun while doingit!Whether that be a virtual glass of wine at the end of the working week, team days out, training days on the latest in future tech, or mentor meetings, they are committed to ensuring that all employees can cultivate their own personal growth as well as achievetheir professional goals.Our client are a company with innovative thinking and collaboration at its heart, so all they ask is that you can demonstrate a track record of

• Getting stuck in
• Finding fulfilment in learning new skills
• Curiosity - questioning the status quo
• Empathy - tapping into client pain points and understanding where our client can fill the gaps
• Enthusiasm - they want someone who gets excited about the power of data and can get their clients just as excited!

The Package

• Fully remote working. If the business does decide to go back to an office one day, it will probably be in London, and youre welcome to join them there (but only if you want to)
• Herman Miller ergonomic chair
• 3% Company Pension Scheme Contribution
• Bike to work scheme
• Lifestyle perks e.g. gym membership, car hire and gig ticket discounts
• 28 days of holiday increasing with tenure

INDJOB

Keyskills :
Marketing