Naukrijobs UK
Register
London Jobs
Manchester Jobs
Liverpool Jobs
Nottingham Jobs
Birmingham Jobs
Cambridge Jobs
Glasgow Jobs
Bristol Jobs
Wales Jobs
Oil & Gas Jobs
Banking Jobs
Construction Jobs
Top Management Jobs
IT - Software Jobs
Medical Healthcare Jobs
Purchase / Logistics Jobs
Sales
Ajax Jobs
Designing Jobs
ASP .NET Jobs
Java Jobs
MySQL Jobs
Sap hr Jobs
Software Testing Jobs
Html Jobs
IT Jobs
Logistics Jobs
Customer Service Jobs
Airport Jobs
Banking Jobs
Driver Jobs
Part Time Jobs
Civil Engineering Jobs
Accountant Jobs
Safety Officer Jobs
Nursing Jobs
Civil Engineering Jobs
Hospitality Jobs
Part Time Jobs
Security Jobs
Finance Jobs
Marketing Jobs
Shipping Jobs
Real Estate Jobs
Telecom Jobs

Managing Consultant, Customer Experience and Digital Transformation

MERJE Ltd
Job LocationLondon
EducationNot Mentioned
Salary£60,000 - £65,000 per annum
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypePermanent, full-time

Job Description

My client is looking for a Managing Consultant to be responsible for leading workstreams within customer and digital transformation projects across the Infrastructure, Government and Healthcare sectors.Resposnbilties

  • A strong understading of wider capabilities that are essentially linked to the customer agenda is required and therefore, the role requires an appreciation and understanding of wider capabilities across Strategy, Insight and Technology deployment
  • Passion for digital technologies and ways of working. Candidate should be well versed in latest digital trends and how they can be translated into tangible benefit for clients buisness problems.
  • Additionally the candidate will be required to develop client relationships to enhance the reputation as an advisor of choice and identify further client opportunities in Customer.
    • Skills
  • Understanding of CRM solutions and how key features support digitally enabled customer and employee healthcare experiences
  • Undertsanding of key stand alone technolgies across the digital stack such as advanced analytics, automation and dynamic workflow
  • Understanding and experience of customer and patient strategy
  • The application of customer and digital maturity assessments and how to build on the outputs into strategy, experience design or technical deployment plans
  • Comfortable leading a small team to design a user centric and digital enabled business. Leading design sprints for clients utilising design thinking techniques such as persona development, customer journey mapping and prototyping to identify customer and digital improvement areas
  • Experience of taking digital recommendations and turning into a detailed implementation plan and roadmap
  • Desirable experience of turning a plan into reality by deliverying technical implemenations through Agile methods
  • General management consulting skills, including project / programme management, strategy development, business analysis, technical delivery and problem solving
    • Knowledge
  • Experience of supporting projects relating to digital, customer experience or CRM enabled transformation
  • Knowledge of front office user interface design and testing
  • Management experience within a big4 or digital system integrator firm is preffered
  • Good knowledge of core elements of customer-centricity and customer culture
  • Sector experience in government and healthcare work

    • APPLY NOW

    Managing Consultant, Customer Experience and Digital Transformation Related Jobs

    © 2019 Naukrijobs All Rights Reserved