Manager, Workplace Expense Management

Job Description

About Pearson:Pearson is a global education company that helps people around the world to make progress in their lives through learning. With a rich heritage that combines 150 years of experience in publishing with the latest learning technology and digital services,we help people to learn whatever, wherever and however they choose. We are now transforming Pearson to accelerate our activity in digital learning, education services and emerging markets. This will enable us to make a lasting impact in helping to solve someof the most important challenges in global education.We believe education is a vital force that can empower people, help them to reach their potential and contribute to more connected communities, all around the world. Our strength comes from our outstanding people; our strong relationships in the educationworld; our expertise in using technology to help people learn; our global footprint and local reach; and our position as a profitable, global company with a unifying sense of purpose.Were investing in our technology and infrastructure. By working at Pearson, you have a unique chance to make a real difference to the lives of people all over the world.About DWS:The Pearson Digital Workplace Services [DWS] team is simplifying how Pearson employees work, engage and collaborate using a broad range of technology, initiatives and transformation activities introducing new, globally consistent platforms and services primarilybased on Microsoft products.Pearson DWS is helping to unite employees around the world, enabling us to operate as a truly global organisation, and ensure that Pearson is fit for the future.About you:Youll provide the vision, strategy, and direction for Workplace Expense Management. This position interfaces with leaders of our key suppliers to ensure quality, performance, collaboration, and cost containment through internal/external governance. Youwill also treat internal business leaders as customers and provide visibility into costs associated to delivering workplace technologynamely voice and data costs that impact their P&L.You will be responsible for providing daily oversight, direction and support to a team of analysts that manage the end to end life cycle of workplace expense costs, including but not limited to voice and data. The life cycle includes invoice receipt, validation,disputes, and approval for the accounts payable team to make the payment. The team also performs month end analysis on the cost including accruals, journal entries, variance analysis and presentation of the results. The team is also responsible for orderingnew services, coordinating and overseeing delivery of new services, cancellation of existing services, coordinating and overseeing the decommissioning of existing services and change ordersResponsibilities

• Provide management and oversight for the Telecom Expense Management function to promote standardization, controls, and efficiencies for optimizing our telecom expenses and operations.
• Interface with Senior leaders and our key suppliers to ensure quality, performance, collaboration, and cost containment through internal/external governance.
• Develop cross functional relationships with vendor and internal stakeholders, which includes business and procurement teams, and act as an escalation point to promote vendor accountability, remove dependencies, and build standardization.
• Manage and drive to resolution outstanding NexTEM or workplace expense and billing disputes
• Track and ensure accuracy of circuit data in the circuit inventory management system
• Monitor, record, analyze, and report activity trends and results. Report on trending analysis and metrics relevant to the successful functioning of network and telephony systems based on business strategy and growth projections
• Develop monthly reports of spend, tracking new services, ceased services, savings from service disconnects, savings from billing disputes and generate other budgeting reports as requested

Experience

• Must have extensive experience negotiating and managing complex contract lifecycles, managing vendor relationships, and managing telecom expenses, including working with global technology vendors.
• Ability to understand and interpret Interconnection Agreements, Tariff documents, and contracts.
• Advanced Microsoft Excel skills required
• Possess good communication and decision-making skills.
• Demonstrate expertise with analysis of payment conditions, contracts, and documents.
• Deep market knowledge of IT products, services (hardware and software), and current trends.
• Firm understanding of telecommunications industry, including vocabulary and concepts
• Proven ability to drive outstanding employee performance and engagement through developing, coaching, motivating, energizing, and inspiring team members.
• AP Transactional Function and Accounting experience preferred
• Knowledge of NexTEM (telecom expense management system) preferred

Other Job Qualifications

• Strong project management skills with attention to detail and follow-through.
• Service-oriented attitude with good customer service skills.
• Ability to deal effectively with telecommunications services and equipment vendors.
• Ability to handle simultaneous assignments, work under pressure, set priorities and meet deadlines with minimal supervision.
• Demonstrate patience and control when dealing with difficult situations.
• Ability to establish and maintain cooperative and effective relationships with those contacted in the course of work.
• Ability to research and resolve problems of a complex nature.
• Strong written and verbal communication skills.
• Ability to travel 15% of the time.

Job: TECHNOLOGYOrganization: Corporate Strategy & TechnologySchedule: FULL_TIMEReq ID: 9219