Luxury Travel Specialist

Job Description

Ref: 22410The Skills Youll Need: English fluent, fluency in French or German is a bonus. Previous experience in sales is essential, whilst luxury travel industry experience is desirable.Your New Salary: Up to £30k base+ great commission depending on experience and performanceHybrid: 4 days per week in office in Q1 (January-March), 3 days per week the rest of the year (April-December)Perm: Full time, 37.5 hours, 5 days a week across Monday-SundayWorking hours: Shift based. 9am-5:30pm (1 hour lunch break) or 11:30am-8:00pm (1hour lunch break).Start: ASAPReporting to: Sales Manager, Western MediterraneanLuxury Travel Specialist- What Youll be Doing Each Day:

• Respond to new leads and enquiries via phone, live chat or email, adhering to our brand standards and procedures.
• Respond to client questions, concerns, and requests promptly and professionally, offering personalized solutions to enhance their experience and ensure you meet our lead conversion KPIs.
• Develop and cultivate strong bonds with previous clients, ensuring that feel valued and engaged throughout the year, leading to the growth of our Repeat & Recommend’ business.
• Immerse yourself in our villa portfolio and destinations, including property details, availability, and pricing.
• Continuously nurture and enrich your knowledge of services and experiences, enrich client stays and actively seek client feedback to enhance our offerings and the presentation of villas on our website.
• Collaborate with your Villa Specialist peers, Sales Operations Specialists, and Local Concierge teams to create a synergy of knowledge, contributing to the evolution of our product knowledge database.
• Stay informed about local attractions, events, and travel trends to provide clients with recommendations and personal insights for an extraordinary holiday.
• Ensuring that all booking details (including client contact details, background, group information, and special requests) are recorded on the notes to owners before passing the bookings to the Sales Operations Specialists and then the Local Teams.
• Working alongside the Finance team, provide answers to all finance-related questions from clients, including the processing of payments and cancellations.
• Leveraging our CRM system (ZOHO), always maintain a clean and organised opportunity pipeline, including accurate and up-to-date records of client interactions, sales activities, and inquiries.

Luxury Travel Specialist- The Skills Youll Need to Succeed:

• English fluent both written and verbal.
• Fluency in French and/or German is a bonus.
• You’re passionate about travel and have a natural curiosity for all things Mediterranean.
• You’re proactive and driven in nature and, while not essential, have previous experience of working in a sales environment.
• You embrace a customer-centric approach. You’ll need to show us that you can be adaptable and build trust with clients from all over the world and from all types of cultural backgrounds. For this, you’ll need to be a confident and articulate communicatorboth over the phone and via email, with fantastic listening skills.
• You’ll need to show us that you are extremely organized, with great attention to detail and a talent for retaining and recalling information.
• You’re positive, thoughtful and a natural problem solver who is always seeking avenues for improvement.

Please view all our jobs at www.people-first.co.ukPlease follow us on Linkedin: people-first-team-chinaWe would be grateful if you could send your CV as a Word document. If your application is successful, you will be contacted within 7 days. We regret that due to the high volume of applications we receive we cannot provide feedback on individual CVs.Please note that we can only consider candidates who are eligible to work in the UK and are able to provide relevant supporting documentation.People First is committed to increasing diversity, and maintaining an inclusive workplace culture. We welcome applications from all qualified candidates regardless of their ethnicity, race, gender, religious beliefs, sexual orientation, age, maritalstatus or whether or not they have a disability.People First (Recruitment) Limited acts as an employment agency for permanent and fixed term contract recruitment and as an employment business for the supply of temporary workers. Please note that by applying for this job you accept our Terms of Useand Privacy Policy which can be found on our website.