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Job Location | London |
Education | Not Mentioned |
Salary | £17.00 - £22.00 per hour |
Industry | Not Mentioned |
Functional Area | Not Mentioned |
Job Type | Contract , full-time |
We are currently seeking a dedicated and customer-focused Lettings Coordinator on behalf of our client based in London. Responsibilities:* Coordinating the process of letting void properties, from receiving tenancy termination notifications to signing up new tenancies.* Maximising rental income by meeting re-letting targets for vacant homes.* Providing a proactive and professional service, anticipating queries and providing timely updates to customers.* Conducting viewings and sign-ups with customers.* Handling administrative tasks such as data compilation, logging, and responding to customer inquiries and complaints.* Delivering a customer-focused letting service for different types of tenancies.* Serving as the first point of contact for team queries, ensuring prompt and accurate information.* Managing documentation and preparations for viewings, sign-ups, and property handovers.* Offering clear and consistent information to customers regarding tenancy obligations, agreements, and recharges.* Maintaining accurate customer records and complying with relevant procedures.* Contributing to the improvement of data collection processes throughout the lettings process.* Assisting with key projects related to strategic plans and the day-to-day management of properties.* Conducting affordability assessments and pre-tenancy checks to support vulnerable tenants.* Managing tenancy deposits and ensuring compliance with financial processes.* Coordinating bookings and appointments to facilitate smooth void works.* Monitoring contractor performance and providing feedback to ensure high-quality standards.* Ensuring properties are relet in accordance with agreed standards and compliance requirements.Requirements:* Knowledge of housing law, tenants rights, and repair regulations.* Experience working in a housing-related field and providing excellent customer service.* Strong communication skills, both verbal and written, with various stakeholders.* Self-motivated with the ability to work independently and plan effectively.* Commitment to working with vulnerable individuals and adapting to customer needs.* Problem-solving skills and ability to make decisions in complex situations.