Learning Experience Design Manager - 24m FTC

Job Description

Our purpose focuses on how we contribute to society, and how our business decisions can contribute to greater trust and solving important problems. In order to achieve our purpose and deliver a first-class service to our clients, we need first-class supportinternally. The people who power us - our internal teams - have a vital role to make sure we have all the right resources, services and technology to be the best we can be. Not all of us work directly with external clients. The Role: Were looking for a Learning Experience Designer, on a 2 year fixed term contract/secondment based in our London office - with scope for hybrid working, both from home and the office. A bit about our team... the Learning Design and Digital Production team are a group of learning specialists within Global Assurance Quality - Learning & Education (GAQ - L&E). We create blended learning solutions for the PwC global network of firms. The successful candidate will have a strong understanding of adult learning theory, best practice instructional design methods and learning development processes. They will have experience of working on interactive / innovative elearning solutions, from initialideas generation through to launch, including facilitating design meetings, advising on the best development tool for the job and working closely with Subject Matter Champions (SMCs) throughout the cycle. They will also be able to effectively communicate ideasvisually and use basic graphic packages (e.g. MS Visio, PowerPoint) to create mock-ups and simple images etc. Experience of working on other digital / non digital learning modalities will also be an advantage, though not a requirement. Key aspects of the role include:

• Provide expert design consultation on individual blended learning modules, using adult learning principles and instructional design best practice
  • Facilitate the design meetings and follow-up activities to translate needs into innovative high level module design
  • Advise on the best approach to deliver on the high level design considering established processes and where these may need to be flexed to best achieve needs while managing risk.
  • Perform review and provide consultation throughout the lifecycle of the project, including - including reviewing scripts and online solutions to ensure fit for purpose use of interactivity, media and interface design.
  • Develop mock-ups and proof of concepts
  • Advise on the use of learning technology (tools & infrastructure) possibilities and limitations working closely with learning technology specialists
  • Advise on assessment and evaluation possibilities and considerations, making appropriate recommendation
• Develop and maintain best practice guidance on adult learning theory and learning experience design for use across the GAQ-L&E team.
• Create, identify and respond to opportunities to provide consultancy and coaching within GAQ - L&E
• Share knowledge with the wider GAQ -L&E team and the Global PwC Learning & Development community.
• Communicate regularly with the Learning Design and Digital Production Lead to provide oversight on assigned projects, coaching needs and opportunities for process improvement etc
• Prioritising work, in conjunction with other relevant parties, to meet agreed requirements in a cost effective manner.
• Project Manage non complex projects with a high degree of custom design to support efficiency.

About You: The following skills are required for this role:

• The following skills are required for this role
• A growth mindset - ability to adapt and embrace challenges as opportunities for growth
• A strong understanding of the end to end design and development process
• An understanding of, and a passion for, Adult Learning
• An understanding of industry standard development tools (e.g. Articulate 360 (Storyline, Rise, Review etc), Vyond, Gomo or similar tools)
• Customer focussed at all times - understanding their needs and keeping them in mind when taking actions or making decisions
• The ability to build and strengthen long-term relationships
• Goal orientated - maintaining focus on agreed objectives and deliverables
• Analytical thinking skills - effective identification of issues and the application of sound conclusions resulting in the right solution, at the right time, at the right cost
• Proactive follow-up and monitoring - checking progress against targets, reporting as necessary and taking action to resolve exceptions
• Be a team player, with the ability to help the team out with whatever is required
• Strong communication skills, including using active listening skills to understand others ideas, confidently providing their viewpoints and perspective, and using effective questioning techniques to navigate ambiguity