Lead Support Analyst

Job Description

Lead Support Analyst - Resource Solutions - Permanent - Hybrid (London)About Resource Solutions:Resource Solutions is a leading provider of recruitment and consultancy solutions, managing a recruitment budget of over £2 billion on behalf of our clients since 1997, as part of the Robert Walters Group.We redefine work so everyone has a lifetime of opportunity, supporting organisations to build and manage their workforce to face the challenges of tomorrow, putting people and innovation at the forefront of everything we do.Differentiated by our premium-quality service and world-class specialist recruiters, our comprehensive suite of tailored services serves clients across various sectors and industries such as Professional and Financial Services, Pharmaceutical, Media, Manufacturingand Engineering.We are experts in the development of outsourced recruitment - from our unwavering commitment to fostering relationships as powerful talent partners, to our passion and expertise in making every click and conversation a seamless, positive experience.Our focus is not only to build solutions that perform, but also deliver the exceptional to help clients achieve their goals and identify new opportunities.Client OverviewThis is a unique opportunity to join one of the leading global financial services groups in an integrated network spanning various countries and regions.Minimum Requirements:

• Experience in a Production Support role
• Good understanding of Investment Banking, especially FX, Rates and Credit as well as strong knowledge of front office electronic trading systems including apps that have connectivity to external trading apps
• Working support knowledge of FX production applications - this includes appropriate escalation and ownership to completion of issues and requests
• Confident with understanding and adhering to procedure such as release and incident management etc.
• Experience in ticket logging processes to build up a knowledge base, identify trends and generate accurate metrics for management reporting
• The ability to apply problem solving skills prior to escalation to management
• Be able to build strong, collaborative relationships with the business, application development teams, Infrastructure, various governance teams and functional groups across the region
• Strong communication skills and resilience when dealing with demanding clients
• Able to handle a fast-paced trading environment and ability to handle production issues impacting the business with a sense of urgency
• Operating systems knowledge (Windows, Unix, Linux)
• Strong scripting skills (e.g., Shell Scripting, Python, Perl)
• Good working knowledge of databases and writing SQL queries
• Working knowledge of cloud technologies (AWS, Azure or similar)
• Experience of supporting DevOps tools as part of the deployment pipeline e.g., Git, Jenkins, Docker, Ansible, Elastic, Jira etc.

Desirable:

• Knowledge and experience in IT automation
• Knowledge and understanding of the Site Reliablility Engineering principles
• Understanding of Agile practices and principles
• AWS Practitioner Certification or similar
• Autosys setup and configuration
• Understanding of ITIL
• ECN or Exchange connectivity
• Understanding of FX products