Lead Production Services Application Support Analyst

Job Description

OverviewSpecialist, Production Services Application SupportBring your ideas. Make history. BNY Mellon offers an exciting array of future-forward careers at the intersection of business, finance, and technology. We are one of the worlds top asset management and banking firms that manages trillions of dollars in assets, custody and/or administration.Known as the "bank of banks" - 97% of the worlds top banks work with us as we lead and serve our customers into the new era of digital. With over 238 years of rich history and industry firsts, BNY Mellon has been built upon our proven ability to evolve, lead, and drive new ideas at every turn. Today, were approximately 50,000 employees across 35 countries with a culture that empowers you togrow, take risks, experiment and be yourself. This is what #LifeAtBNYMellon is all about. Were seeking a future team member in the role of Specialist, Production Services Application Supportto join our Markets Technology Production Services team. This role is located in London, England - HYBRID. In this role, youll make an impact in the following ways:

• Work closely with the Fixed Income and Equities (FIEQ) business and technology development teams to administer and support trading applications and workflows across all FIEQ asset classes.
• Learn and improve critical business functions through the use and support of FIEQ trading technology developed and deployed at the firm along the market making workflow, including, securities pricing, offerings, trade execution, trade capture and straightthrough processing to downstream systems.
• Investigate, manage and drive solutions to technological issues for our business partners.
• Manage and provide production oversight and control functions to improve stability and awareness of all changes to the trading technology environment.
• Learn and participate in the development and deployment of various monitoring systems to improve issue visibility and provide proactive high-quality support.
• Build, manage and cultivate relationships with all internal and external trading technology stakeholders and departments, including, front office sales and trading, middle office and operations, compliance as well as external technology providers to thefirm.
• Work and collaborate as part of a dynamic and fast paced global team to support an international business across all three major regions including New York, London and Singapore.
• Support daily batch processes
• Releases
• Vendor relationship management and advocates
• Support critical business functions using a variety of deployed technology solutions and support tools.
• Participate and drive technology solutions across the business, including monitoring.
• Participate and drive technology issue resolutions, communicate with business and support partners.
• Coordinate issue resolution with operations, functional, and technical teams to provide a high level of service to our customers and adhering to our strict SLAs for response and restoration times.
• Get involved in Deployment of applications/services and troubleshooting for L2 Support.
• Well versed in managing incident calls during outages and involving right people on the call and taking it to closure with root cause determination.
• Responsible for answering client inquires (general support, some technical and general business analysis).
• Ensure that solution and application support documentation is maintained to the highest quality and accuracy.

To be successful in this role, were seeking the following:

• Significant years of hands-on experience in the Production Services in a Financial Services or equivalent professional environment.
• Experience and participation in Disaster Recovery exercises.
• Experience in providing support for different technologies and platforms (Windows, Linux, Cloud, Rest Service, Webservice, MQs, Kafka etc ).
• Possess good organizational skills and a keen attention to detail to anticipate any potential issues.
• Experience in Automation improvements (Scripting, DevOps).
• Good technical knowledge in supporting Java, .Net, Unix Shell script, Datawarehouse based applications.
• Good knowledge and working experience on automationmonitoring tools like Ansible, Selenium, Moogsoft, Thousandeye, Prometheus, etc.
• Strong hands-on experience in UNIX and Scripting knowledge (python, shell).
• Working knowledge of SQL Databases & basic network configuration.
• Batch Monitoring & Job scheduling tools like ESP, Autosys & Control M.
• Good working experience in setting up and using monitoring tools (App D, Splunk, MoogSoft).
• Willingness to work in shifts and weekends on a rotational basis.
• FIEQ, Experience in common fixed income trading platforms such as Bloomberg, TradeWeb, MarketAxess, BrokerTec & Fidessa.
• FIEQ, Understanding of RFQ OTC product offering workflows.
• FIEQ, Fixed Income asset class product knowledge and understanding, including, Corporate Bonds, Municipal Bonds, Rates and Rates Derivatives, Mortgages, Commercial Paper, Certificates of Deposit, Futures and Equities.

At BNY Mellon, our inclusive culture speaks for itself. Heres a few of our awards: ,

• Fortune Worlds Most Admired Companies & Top 20 for Diversity and Inclusion
• Bloombergs Gender Equality Index (GEI)
• Best Places to Work for Disability Inclusion , Disability: IN - 100% score
• 100 Best Workplaces for Innovators, Fast Company
• Human Rights Campaign Foundation, 100% score Corporate Equality Index
• CDPs Climate Change A List

Our Benefits: BNY Mellon offers highly competitive compensation, benefits, and wellbeing programs rooted in a strong culture of excellence and our pay-for-performance philosophy. We provide access to flexible global resources and tools for your lifes journey. Focus on yourhealth, foster your personal resilience, and reach your financial goals as a valued member of our team, along with generous paid leaves that can support you and your family through moments that matter. BNY Mellon is an Equal Employment Opportunity/Affirmative Action Employer - Underrepresented racial and ethnic groups/Females/Individuals with Disabilities/Protected Veterans. Employer Description: For over 230 years, the people of BNY Mellon have been at the forefront of finance, expanding the financial markets while supporting investors throughout the investment lifecycle. BNY Mellon can act as a single point of contact for clients looking to create,trade, hold, manag