Lead Associate

Job Description

The RoleIn this role you will be responsible for working across a portfolio of clients, working as part of our Mediterranean Shipowners Team as a Marine Hull specialist and supporting them to deliver exceptional client service. Challenging and varied client grouprequiring ‘hands-on’, strong relationship building to assist clients with all aspects of their insurance programme. Guiding existing clients through mid-term adjustments and renewals, including presentations to the appropriate market. Working closely withAccount Executives, for the servicing of both existing business and new business opportunities.Principal Duties/Responsibilities – acting in support / alongside senior executives:Client Portfolio Management

• Develop a strong relationship with clients, understanding their insurance needs and ensuring that these are fulfilled
• Understand changes in client circumstances to ensure that the cover provided continues to match their needs
• Where a client’s needs cross over into other specialties, will liaise with other Willis divisions to ensure that Willis maintains a consistent approach
• Understand the clients’ business and their risk management needs and look for solutions to deliver those needs through the provision of ongoing service.
• Understand, apply and where necessary explain the business unit policies and procedures.
• Identify primary budget holders and decision makers within clients, establish and maintain active relationships with these individuals
• Provide technical, industry and subject matter expertise where required
• Draw on expertise within specialist technical teams within the BU and across the Group for clients as required (including Risk & Analytics)
• Determine appropriate solutions, structure, price and placement strategies that meet the clients’ needs and deliver profitable business for a range of clients
• Grow existing portfolio by identifying new from existing opportunities

Retention and Growth

• Cross-sell and up-sell opportunities are fulfilled
• Encourage new business referrals and recommendations from existing clients
• Undertake renewal market presentations/negotiations and make appropriate recommendations to clients
• Actively drive the sales process and business area practice activity in relation to winning, retaining and developing profitable new clients
• Develop and maintain a pipeline of prospects in conjunction with team
• Respond quickly and accurately to day to day client service requirements and new business introductions
• Actively identify opportunities to work with colleagues across the business to capitalise on account penetration and cross selling opportunities

Placement Management

• Work closely and maintain working relationships with the market as required
• Ensure transparency of agency and other commitments made to carriers and clients
• Ensure compliant processing of contracts as per FCA, CEM and contract certainty requirements
• Check policies, market presentations and client documentation as appropriate
• Design programme and pricing structures to best meet the client’s needs based on knowledge of the client, the insurance market and industry sector proposition
• Deliver optimisation of revenue from new and existing clients through the use of the full range of appropriate placement channels, facilities and markets for the specific client segment of the business

Operational

• Always operate within the business procedures and requirements
• Proactively develop appropriate solutions and proposals for clients to ensure optimum client retention rates
• Communicate effectively with clients, associates, markets and others where appropriate to maximise service delivery level

Key Requirements

• Good knowledge and understanding of the insurance market both UK and Internationally
• Preferably educated to degree level or relevant industry experience
• Strong communication, negotiation and influencing skills
• Strong skills in problem solving and analytics
• Languages: Greek required

Our work style:At WTW, we trust you to know your work and the people, tools and environment you need to be successful. The majority of our colleagues work in a ”hybrid” style, with a mix of remote, in-person and in-office interactions dependenton the needs of the team, role and clients. Our flexibility is rooted in trust and “hybrid” is not a one-size-fits-all solution.We understand flexibility is key to supporting an inclusive and diverse workforce and WTW offers flexible working opportunities and part-time working.What can we offer youAs an industry leader, we offer a competitive salary and an excellent benefits package including: pension, life insurance, medical insurance, eye care voucher and flexible benefits including critical illness cover, dentalcover and many other options.At WTW, we believe difference makes us stronger. We want our workforce to reflect the different and varied markets we operate in and to build a culture of inclusivity that makes colleagues feel welcome, valued and empowered to bring their whole selvesto work every day. We are an equal opportunity employer committed to fostering an inclusive work environment throughout our organisation. We embrace all types of diversity.