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Junior Service Desk Manager

Job LocationLondon
EducationNot Mentioned
SalaryCompetitive salary
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypePermanent , full-time

Job Description

Junior Service Desk Manager Tasks

  • Responsible for the operation and evolution of Cluster Replys relatively small service desk
  • Handle requests for service, following agreed procedures and escalate complex or unresolved incidents
  • Log incidents and service requests and maintain relevant records
  • Troubleshoot reported incidents and identify solutions and possible side effects
  • Maintain records, inform clients about the process and advise of actions taken
Benefits
  • Extensive training opportunities
  • Structured career progression - at Reply we encourage quick career growth and will give you the tools and guidance to achieve subject matter expertise and management capabilities
  • Diverse and vibrant environment - you will be surrounded by peers who share your passion for technology and innovation
  • We offer a competitive salary, bonus and leave package as well as optional involvement in Reply activities
Qualifications
  • Computer Science/IT based degree required
  • Knowledge of Microsoft .NET with C#
  • An understanding of Azure DevOps
  • An understanding of Core Azure technologies with an emphasis on Azure PaaS services
  • An understanding of ITIL and service desk concepts
About Cluster ReplyCluster Reply is the Reply Group company specialised in delivering Integration solutions on the Microsoft BizTalk platform and Cloud Solutions using the Microsoft Azure platform. Cluster Replys experience spreads across a wide variety of customers in multipleindustry verticals such as Healthcare, Manufacturing, Public Sector, Real Estate, Telecommunications etc. Our vision is to continue providing thought leadership in the Microsoft Azure, BizTalk, Power and Data/AI spaces. Cluster Reply is a global award winningMicrosoft Gold certified partner with over 20 years experience delivering application development, integration and cloud infrastructure solutions using Microsoft technology.

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