Naukrijobs UK
Register
London Jobs
Manchester Jobs
Liverpool Jobs
Nottingham Jobs
Birmingham Jobs
Cambridge Jobs
Glasgow Jobs
Bristol Jobs
Wales Jobs
Oil & Gas Jobs
Banking Jobs
Construction Jobs
Top Management Jobs
IT - Software Jobs
Medical Healthcare Jobs
Purchase / Logistics Jobs
Sales
Ajax Jobs
Designing Jobs
ASP .NET Jobs
Java Jobs
MySQL Jobs
Sap hr Jobs
Software Testing Jobs
Html Jobs
IT Jobs
Logistics Jobs
Customer Service Jobs
Airport Jobs
Banking Jobs
Driver Jobs
Part Time Jobs
Civil Engineering Jobs
Accountant Jobs
Safety Officer Jobs
Nursing Jobs
Civil Engineering Jobs
Hospitality Jobs
Part Time Jobs
Security Jobs
Finance Jobs
Marketing Jobs
Shipping Jobs
Real Estate Jobs
Telecom Jobs

Junior Customer Experience Analyst

eFinancialCareers
Job LocationLondon
EducationNot Mentioned
SalaryCompetitive salary
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypePermanent , full-time

Job Description

Junior Customer Experience Analyst Tasks:

  • Design new analysis frameworks which meet customer requirements
  • Assess customer journeys and run competitor analysis
  • Document processes by flowcharts
  • Prepare business case and run simulations
  • Analyse large sums of data and extract insights
  • Identify areas of improvement and provide recommendations
  • Prepare effective presentations and present key findings
Benefits:
  • Extensive training & learning opportunities
  • Structured career progression - at Reply we encourage career growth and will give you the tools and guidance to achieve subject matter expertise and management capabilities
  • Diverse and vibrant work environment - Youll be surrounded by peers who share your passion for technology
  • Opportunities to get involved in Hackathons, Code Challenges and Lab Camps
  • Your education doesnt need to stop here! Reply pride themselves on continuously learning about emerging technologies
  • Opportunity to work on projects with some of the worlds leading brands
  • Hybrid working
Qualifications:
  • Degree educated (minimum 2:1) in Business, Marketing, Computer Science, User Experience, Human-Computer Interaction, Digital Media, or Data Science
  • Initial work experience with background in Customer experience analysis, Competitor analysis, Process analysis
  • Able to interpret customer requirements and convert to an analysis framework
  • Knowledge of Customer Experience pillars and best practices
  • Data analysis and insights extraction
  • Experience with and/or demonstrable knowledge of process modelling techniques (e.g., flowcharts, UML diagram, swimlane diagrams) and tools (e.g., Miro, Lucidchart, Mural, etc)
  • Able to prepare effective presentations
  • Deep knowledge of Power Point and Excel
  • Experience of leading meetings and workshops with Clients
About Open ReplyOpen Reply is the Reply Group company specialising in E-commerce and Digital Experience. We work with clients who are looking to incorporate E-commerce solutions, or wanting to migrate from their current platform to something better. As well as our specialistskills in E-commerce and systems integration, we provide the digital transformation wrap that makes your customer journey a delight. Our experience is drawn from consultants working across multiple industries, platforms and cultures. Working closely with ourspecialist partners Liferay and Shopware, Open Reply are your tailor made solution for cutting edge services that are based on the best of breed across eCommerce, digital, web, apps and flexible platform design.

APPLY NOW

Junior Customer Experience Analyst Related Jobs

© 2019 Naukrijobs All Rights Reserved