IT Support Technician

Job Description

IT Support TechnicianWest End, London£16 - £18 per hourBenefits: 28 days holiday, pension schemeTHE COMPANY: Working for this Membership body, this is your chance to become involved in a really worthwhile and hands on team. You will be working on supporting their staff across the business with IT support and solving any issues. You will be mainly working from home but spending one day a week in the office (subject to change)Skills- Fully Office 365 proficient- Able to troubleshoot various apps- Building, testing hardware, dealing with USB devices and printers, installing drivers etc. on laptops, hardware and PC- Creating new profiles, setting up database configuration, updates and patches, knowledge of user rights using Windows 10- Creating, deleting and modify accounts on Active Directory, as well as creating groups and security ad restrictions- Know how to use Citrix studio, create profiles, troubleshoot connection problems, install workspace apps on client machines, maintain machines- Guide users with their mobile devices, instal apps, set up O365 email, troubleshooting problems- Be proficient in TeamViewer, remote desktop protocol- Be familiar with MITEL, or similar, to support users on telephony- Have experience of Veeam backup / HPE Tape libraries and drives- Be proficient in TCP/IP / DNS / DHCP and have knowledge of VLANS/Subnetting- Good knowledge of GoToMeeting / Teams / Zoom – including troubleshooting cameras/mics- In depth knowledge of Chrome/Opera/Firefox/Edge. Creating profiles and security exceptions/updates- Experience of Sophos or some other major virus vendor enterprise level product- Knowledge of setting up rules/checking blocked ports/etc- Experience with enterprise level print software like Uniflo or otherTHE PERSON: - Be really able to research problems in-depth and find solutions using whatever methods available- Must be willing to learn and be able to adapt to the situation- Be able to work fast and take complete ownership of an user problem, and resolve quick as possible- Have an active interest in IT, be up to date with the industry in general- Be able to deal with various levels of user competency and be patient whilst on the phone with users- Be willing to go the extra mile in dealing with user queries and also have an professional and polite manor- Be able to work flexible hours when requiredEQUAL OPPORTUNITIES Morgan Spencer Recruitment is committed to equal opportunities and actively seeks applications from all sectors of the community irrespective of gender, race, colour, nationality, ethnic or national origin, disability, marital status, sexual orientation, having responsibility for dependents, age, religion/beliefs, or any other reason which cannot be shown to be justified.CONFIDENTIALITY: All applications are dealt with in strictest confidence and will be processed in accordance with the Data Protection Act 1998 Morgan Spencer Limited, registered in England & Wales No: 4254114OUR MISSION: To be the leading Executive Secretarial & Support recruitment consultancy in London, for employers and jobseekers alike. To receive regular updates of our current vacancies why not set up job alerts. Our REFER and be REWARDED scheme is about recognising and thanking you for telling your friends, family or colleagues about our services and how we could help them.