IT Support Technician

Job Description

A prestigious national Medical Association is an urgent need of an IT Support Technician for an initially 3 Month Temporary Cover.Role: IT Support TechnicianRate: £16-£18 Per hour PAYELocation: Remote WorkingDuration: 3 Months InitiallyFulltime: 35 hours Monday to FridayJob Essence:The Association is seeking an experienced IT Support Technician in order to support the various teams on a remote basis for the 3 months initially in all IT related matters as all staff are currently remote working that the momentSkills Required:- Fully O365 proficient – including admin tasks, such as mailbox moves / updating email addresses / setting up accounts / MS MFA - Office apps troubleshooting – Word/Excel/PowerPoint/Outlook/OneDrive/Teams – Create profiles/Fix profiles/Normal.dot templates/etc- PC/Laptop/Hardware - Building, testing hardware, troubleshooting USB Devices/Printers – Installing drivers etc- Windows 10 – Creating new profiles / setting up base config / troubleshooting errors / updates and patches / knowledge of user rights / installing / imaging machines / creating master image- Active Directory – Create / Delete / Modify accounts / Create groups / Security groups ad restrictions- Exchange / Office 365 – Create email addresses / groups / migrate mailboxes - Citrix - Know how to use Citrix studio / Create Citrix Profiles / Troubleshoot connection problems / Install Workspace app on client machines / Put machines on maintenance mode / Update required software- Mobile devices – Guide users on installing apps / setting up O365 email on user devices/troubleshooting O365 problems / Troubleshoot standard Mobile issues (Apple/Android)- Remote Access Tools – Be proficient in TeamViewer / Remote desktop protocol client and Microsoft always-on VPN (or another VPN)- VOIP – Be familiar with MITEL, if not other VOIP solution, to support users on telephony- Backups – Have experience of Veeam backup / HPE Tape libraries and drives- Networking: Be proficient in TCP/IP / DNS / DHCP and have knowledge of VLANS/Subnetting- Remote conferencing tools – Good knowledge of GoToMeeting / Teams / Zoom – including troubleshooting cameras/mics - Browsers: In-depth knowledge of Chrome/Opera/Firefox/Edge. Creating profiles and security exceptions/updates- Anti-Virus: Experience of Sophos or some other major virus vendor enterprise-level product- Windows Firewall: Knowledge of setting up rules/checking blocked ports/etc- Printers: Experience with enterprise-level print software like Uniflo or other.- Be familiar with standard helpdesk software- Knowledge of CRM Systems / SQL would be beneficial but not required- Knowledge of Sage financial systems would be beneficial but not requiredPerson Specification:- Be really able to research problems in-depth and find solutions using whatever methods available. Must be willing to learn and be able to adapt to the situation- Be able to work fast and take complete ownership of a user problem, and resolve quickly as possible.- Have an actual active interest in IT, be up to date with the industry in general- Be able to deal with various levels of user competency and be patient whilst on the phone with users- Be willing to go the extra mile in dealing with user queries and also have a professional and polite manner- Be able to work flexible hours when requiredPlease note that this is an urgent role and we are looking for candidates that are available immediately for interview and start.Our deadline for this vacancy is Tuesday 3 pm and we are continually reviewing CVs so please do submit for consideration!