IT Support Lead - MSP

Job Description

Job Title: IT Support Lead - MSP Location: Central London & HybridSalary: £50,000 D.O.EAre you an accomplished IT professional with a strong leadership background and expertise in managing complex IT environments We are Londons leading IT Managed Service Provider, and were seeking an experienced IT Support Lead to drive excellence in clientsupport services.About Us:Our organization is at the forefront of providing innovative IT solutions to a diverse range of clients. With a commitment to excellence and client satisfaction, we are looking for a dynamic IT Support Lead to enhance our technical capabilities and leadour support team to new heights.Responsibilities:

• Leadership Excellence: Lead and inspire a dedicated team of IT support specialists, fostering a collaborative and client-focused culture.
• Client Engagement: Build and maintain strong client relationships, understanding their business needs, and ensuring the seamless integration of IT support services.
• Technical Oversight: Provide hands-on technical guidance in troubleshooting and resolving escalated issues related to Azure, Office 365 Stack, Servers, Virtualisation tools, networking, and other more
• Infrastructure Management: Oversee the management of on-premises and cloud-based infrastructure, ensuring optimal performance and security.
• Strategic Planning: Collaborate with senior management to develop and execute strategic plans for the IT support function, aligning with the latest industry standards and technologies.
• Process Optimization: Streamline support processes, identify opportunities for automation, and implement best practices to enhance efficiency.
• Continuous Learning: Stay abreast of emerging technologies, industry trends, and best practices related to cloud infrastructure, applications, network topologies, and more

Requirements:

• Leadership Experience: Proven track record in leading and managing high-performing IT support teams.
• Technical Proficiency: In-depth knowledge of Azure, Office 365, server environments, networking protocols, and troubleshooting methodologies.
• Certifications: Relevant certifications such as Microsoft Certified: Azure Administrator Associate, Microsoft 365 Certified: Modern Desktop Administrator Associate, or equivalent.
• Customer-Centric Approach: A passion for delivering outstanding customer service and a commitment to client satisfaction.
• Communication Skills: Excellent communication skills, with the ability to convey technical information clearly to both technical and non-technical stakeholders.
• Problem-Solving Abilities: Strong analytical and problem-solving skills, with the ability to handle challenging situations with poise.
• Experience: Minimum of 5 years of experience in IT support, with at least 2 years in a leadership role.

Perks and Benefits:

• Salary upto £50,000
• Formal Training with industry-leading vendors (Microsoft, Cisco, VMware)
• Comprehensive health and wellness benefits.
• Ongoing professional development and training opportunities.
• Collaborative and inclusive work environment.
• Career growth prospects within a dynamic and expanding organization.

APPLY NOW if youre looking for a rewarding role in a industry leading MSP!In Technology Group Ltd is acting as an Employment Agency in relation to this vacancy.

Keyskills :
MSP - IT Service Desk - IT Team Lead - Support Lead - Azure - M365 - Servers - VMware - Networking - Cisco