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Job Location | London |
Education | Not Mentioned |
Salary | Competitive salary |
Industry | Not Mentioned |
Functional Area | Not Mentioned |
Job Type | Permanent , full-time |
TEKsystems are currently engaged with a global financial services client to source a IT Support Analyst to join an established Service Desk team of 9 members who support a medium sized corporate environment of circa 650 globally but particularly supportfor internal staff in European and North American offices.You will be responsible with providing on-site support to London office and remotely to staff based staff in the other Europe offices or working from home (circa 100). You will also be responsible for Level 1 & 2 Service Desk support including desktop andserver, and management of incidents and service requests in Service Now.Significant IT knowledge, key essentials are:- Windows 10, Windows Server OS, MS Office suite (20102019) Office 365- Microsoft 365 & Microsoft Teams- Service Desk ticket management (e.g. Service Now)- Voice and Video Conferencing support (Cisco Jabber & Webex, MS Teams)- Remote Desktop support- Citrix XenApp (Virtual Desktop) & Citrix NetScaler (VPN)- Asset Management (Hardware & Software)- User/Account administration- Exposure to the following would be an advantage:- Network infrastructure including routers, switches, firewalls and UPS units Mobile Device Management administration- Security (Web and Email using Forcepoint)- Deploymentsoftware management (SCCM)- Microsoft Active Directory, Office 365 and SharePointSkills: