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IT Support Analyst

LIFE Residential
Job LocationLondon
EducationNot Mentioned
Salary28,000 - 32,000 per annum, OTE
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypePermanent, full-time or part-time

Job Description

We are TRANSPARENT. We believe in HUMILITY. We show RESPECT and TRUST. We offer EMPOWERMENT. We work with INTEGRITY.LiFE Residential have a fantastic opportunity to join our IT team. The IT Support Analyst is primarily responsible for managing the help desk and undertaking 1st & 2nd line support tasks. As a secondary responsibility, the IT Support Analyst also undertakesassigned project work and with time will be expected to propose new projects and process improvements.Key Responsibilities:

  • Providing 1st/2nd line support:
  • Logging, categorising, prioritising, assigning and resolving incidents and service requests.
  • Installing and supporting our client hardware/software including thin clients, VoIP telephony, Windows 10 PCs, Macs, iPhones, iPads, printers, Office 365, Adobe suites, Sage and our Line of Business applications.
  • Supporting our client related infrastructure including Active Directory, Citrix XenDesktop, Cisco Meraki, MobileIron, Exchange Online & Mimecast.
  • Remotely supporting our overseas offices.
  • Troubleshooting basic network connectivity problems involving client-side protocols such as DNS and DHCP.
  • Following existing support processes, recommending improvements and writing documentation.
  • Participating in our help desk shift pattern and out of hours call rotas.
Completing projects & tasks:
  • Carrying out assigned project work to agreed deadlines.
  • Keeping assigned tasks updated in our project management system.
  • Carrying out and recording routine maintenance checks.
Skills & ExperienceTechnical
  • Carrying out assigned project work to agreed deadlines.
  • Keeping assigned tasks updated in our project management system.
  • Carrying out and recording routine maintenance checks.
  • Experience of working in an ITIL service desk environment; minimum 6 months to a year of experience in a help desk environment.
  • In-depth understanding of Windows desktop operating systems.
  • Good understanding of macOS and iOS.
  • Basic understanding of other technologies described under responsibilities.
  • Experience of supporting a Citrix or similar remote desktop environment.
  • An understanding of network protocols and IPv4 addressing.
Non-Technical
  • A service oriented, friendly approach to providing first rate IT support.
  • Good attention to detail, following defined processes with a tidy approach to IT cabling and installations.
  • Enthusiasm and a strong dedication to the job and company.
  • Be well presented and communicate with staff, clients and suppliers in a professional and friendly manner.
  • Ability to work under pressure and to contribute positively in/within a team.
  • As this role involves some transportation of equipment across London, a full UK driving license would be highly beneficial.
Desired Qualifications
  • CompTIA A+
  • CompTIA Network+
  • Microsoft Windows 10 certification
Company StatementIn accordance with the alignment initiative at LiFE Residential, all employees titles will have to be uniform across the Company irrespective of location. The job description is a list of tasks clearly illustrated the duties that you are required to performand may vary depending on the needs of the business. This list is by no means an exhaustive list of responsibilities. The role may evolve and more responsibilities would be added to the current job description or delegated as and when necessary.

Keyskills :
AnalystInfrastructureLine SupportProject Work

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