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IT Support Analyst

Job LocationLondon
EducationNot Mentioned
Salary30,000 - 40,000 per annum
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypePermanent , full-time

Job Description

Are you a self-motivated, hard-working, and organised IT Support Analyst who is looking for more responsibility and autonomyWe have an excellent opportunity for someone who is looking for career progression. This role requires a methodical problem-solving mindset, you will be working in a small team of 4 acting as an escalation point for 1st / 2nd line team members.You will have a high degree of professionalism and end-user satisfaction and work well with others but also be capable of performing day to day tasks without supervision when working remotely (every other week).Technologies

  • Microsoft Office 2016 / 365 (essential)
  • Citrix technologies (advantageous)
  • iManage, BigHand, Peppermint (advantageous)
  • Microsoft Azure, Intune
  • Administration level knowledge of Windows Active Directory, Group Policy, MsTeams, OneDrive / SharePoint, Citrix Director
Duties
  • Ensuring that all tickets assigned to yourself are logged within the IT helpdesk system are regularly updated, and completed before their due date.
  • Liaise and escalate tickets to our hosting center suppliers as well as other suppliers
  • Assist with other duties within the IT team as assigned by the IT Team Supervisor
Shifts: 1 week per shift
  • 6am-2pm (Remote)
  • 9am - 5pm (In Office)
  • 12pm - 8pm (Remote)
The clients relative size combined with tight lines of communication makes us extremely agile and able to respond quickly and efficientlyIf you would be interested in joining a reputable and growing firm, please get in touch.Please note if you have not received a response within two weeks of applying then please assume that your application has not been shortlisted on this occasion.

Keyskills :
Active DirectoryCitrixDirectoryHelpdeskWindows

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