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IT Support / 1st Line / 2nd Line / Helpdesk Support

Purple Matrix Ltd
Job LocationLondon
EducationNot Mentioned
Salary£18,000 - £35,000 per annum, negotiable
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypePermanent, full-time

Job Description

IT Support / 2nd Line / Helpdesk Support A fantastic opportunity has arisen to work in our highly regarded and forward-thinking IT Managed Services Organisation. We are looking for an IT Support professional to solve a broad range of computing, networking, and cloud issues this role would ideally support an established first liner looking for their next step or a second liner looking to move into a dynamic and fast paced environment.The successful candidate will work alongside our varied helpdesk team to deliver a timely, professional, and friendly service.Job Requirements

  • Working to SLA thresholds for incident(s), request(s) and problem(s), prioritising and managing workload effectively to deal with several open tickets.
  • To provide technical maintenance and support of all user-based IT hardware and software.
  • Taking complete technical ownership of incident(s), request(s) and problem(s) & conducting full and thorough diagnostics with end users to enable ticket resolution.
  • Regular maintenance and patching of infrastructure, end points as well as on servers.
  • Escalation of calls to various tiers, ensuring the Helpdesk Team Leader is aware of these calls. Check in on the progression of these calls with the escalated engineer and feedback to the customer if appropriate.
    • Personal Requirements
  • Able to demonstrate a customer first approach to support.
  • The ability to liaise and communicate confidently and professionally with customers at all levels.
  • Excellent client interaction both verbally and written.
  • Logical approach to troubleshooting.
  • Able to prioritise tasks.
  • Excellent time management (awareness of time constraints, priorities and deadlines).
  • Ability to research and learn new technologies/solutions under pressure.
  • Strong team player, willing to share knowledge.
    • EXPERIENCEA minimum of 12 - 18 months experience in a similar role within an IT role.Exposure to the below technologies but not limited too would be advantageous.
  • Windows Server - 2012 Onwards
  • Microsoft Azure - Maintenance, configuration, and monitoring
  • Microsoft Exchange - Beneficial
  • Microsoft Office 365 - Maintenance & Configuration
  • Windows 10
  • Mac OSx
  • Active Directory & Azure AD
  • DNS, DHCP, Group Policy
  • Backup - Configure, Maintain, troubleshoot
  • Networking, switches, subnets, lan, wan, DNS
    • Required skills
  • DHCP
  • Helpdesk
  • Managed Services
  • Networking
  • 2nd Line

    • Keyskills :
    DHCP Helpdesk Managed Services Netwking 2nd Line

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