Naukrijobs UK
Register
London Jobs
Manchester Jobs
Liverpool Jobs
Nottingham Jobs
Birmingham Jobs
Cambridge Jobs
Glasgow Jobs
Bristol Jobs
Wales Jobs
Oil & Gas Jobs
Banking Jobs
Construction Jobs
Top Management Jobs
IT - Software Jobs
Medical Healthcare Jobs
Purchase / Logistics Jobs
Sales
Ajax Jobs
Designing Jobs
ASP .NET Jobs
Java Jobs
MySQL Jobs
Sap hr Jobs
Software Testing Jobs
Html Jobs
IT Jobs
Logistics Jobs
Customer Service Jobs
Airport Jobs
Banking Jobs
Driver Jobs
Part Time Jobs
Civil Engineering Jobs
Accountant Jobs
Safety Officer Jobs
Nursing Jobs
Civil Engineering Jobs
Hospitality Jobs
Part Time Jobs
Security Jobs
Finance Jobs
Marketing Jobs
Shipping Jobs
Real Estate Jobs
Telecom Jobs

IT Service Desk Analyst

Elior
Job LocationLondon
EducationNot Mentioned
Salary£35,000 per annum
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypePermanent, full-time

Job Description

Join our team!As an IT Service Desk Analyst, you will be the first point of contact for IT Support in our London City Office, supporting users directly face2face from stakeholders to director level confidently.You will also be required to be part of the IT service team to support all day-to-day IT issues reported in the Business as a whole, providing 1st and 2nd line desktop support working via phone and remote support tools as well as face2face.In addition, you will be the IT lead in new site opening and supporting the business opening teamWhat youll be doing...As an IT Service Desk Analyst for Elior you will be expected to:

  • Manage IT support and service requests for internal customers.
  • Deliver confident 1st and 2nd line desktop support across various channels.
  • Ensure high first-time fix rates for incident resolution.
  • Prioritize and manage tasks efficiently in a dynamic setting.
  • Maintain up-to-date documentation on processes and procedures.
  • Coordinate IT equipment procurement following established protocols.
  • Collaborate with external vendors for escalated issues.
  • Provide face-to-face support to senior business members and stakeholders.
Working Pattern: Monday to Friday - 37.5 hours per week - Hybrid workingWhat can you bringRequired Qualifications:
  • Have a minimum of 3 years experience working in an IT Helpdesk Environment, specifically with a strong working knowledge of Microsoft Desktop solutions
  • Be enthusiastic and a self-starter with excellent interpersonal skills
  • Have experience of using ITSM tools and working towards SLA targets
Desired Qualifications:
  • ITIL foundation or equivalent
  • Show attention to detail in incident recording, control of IT procurement and asset tracking
  • Be patient and have the ability to remain calm under pressure and be able to make rapid decisions based on information available
  • High experienced in supporting users directly face2face from stakeholders to director level.
  • Experienced in 1st and 2nd line desktop support
  • Previous experience working in a changing environment
Our way of saying thank you...At Elior, we strive to ensure that our colleagues feel appreciated & rewarded, which is why we offer generous rewards & benefits in exchange for your dedicated efforts.FREE On-Site Lunches: Enjoy complimentary lunches, saving you time & money while ensuring you stay nourished & energised throughout the day.Support Your Way of Life:
  • Flexible Working: We offer full-time & part-time roles, with varying shift patterns across the business. Allowing colleagues the flexibility to balance their personal & professional commitments
  • Hybrid Working Model: Collaborate & innovate in the office three days a week while enjoying focused work-from-home days
  • Holiday Allowance: Relax & recharge with 31 days of holiday (including bank holidays)
  • Additional Holiday Purchase Option: Customise your time off by purchasing extra holidays
  • Family Leave: Prioritise family commitments with flexible leave options
  • Paid Charity Leave: Make a positive impact with two additional paid days for charity work
Big Enough for Growth, Small Enough to Connect:Opportunities for career progression while developing a close-knit communitySupporting You Through Lifes Ups & Downs:
  • Access mental health support & comprehensive wellbeing benefits
  • Keeping Finances & Wellbeing in Mind:
  • Life assurance, workplace pension schemes, discounts, cashback, entertainment, leisure discounts, & a cycle to work scheme
Why its great to work for us...Why its Great to Work for UsElior is a multi-award-winning people business and one of the UKs leading contract caterers, with over 10,000 colleagues operating across a diverse range of sectors including:
  • Workplaces & Office Space
  • Sporting Venues & Stadiums
  • Attraction & Heritage Sites
  • Public Sector & Defence
  • Health, Care & Hospitals
  • Schools, Colleges & Universities
Along with our purpose of enriching lives everywhere, every day, were committed to an inclusive culture and want our people to feel appreciated, supported, and fulfilled.Thats why 85% of colleagues tell us how proud they are to work for us!Elior Celebrates EqualityOur aim is to celebrate a culture of equality, diversity, and inclusion, continuing to make Elior a great place to work!Every colleague has a distinctive set of values, skills, and aspirations. To ensure that we attract, develop, and retain best people from the widest possible talent pool were committed to providing an inclusive environment where our colleagues fulfil theirpotential and have the opportunity to succeed.

APPLY NOW

IT Service Desk Analyst Related Jobs

© 2019 Naukrijobs All Rights Reserved