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| Job Location | London |
| Education | Not Mentioned |
| Salary | 500.00 per day |
| Industry | Not Mentioned |
| Functional Area | Not Mentioned |
| Job Type | Temporary , full-time Work from home |
IT Service Delivery Manager-Must have Retail Digital or E-Commerce-Outside IR35Our client based in London are recruiting for IT Service Delivery Manager-Must have Retail Digital or E-CommerceAs the Service Delivery Manager working as part of the e-Commerce I.T. team youll be supporting the deployment of a brand new e-Commerce platform responsible for the on-going Service Delivery of the new Platform in partnership with the e-Commerce ProductManager.RESPONSIBILITIES Responsible for the delivery of the new e-Commerce Platform serving 26 European countries. Responsible for partnering with the Global e-Commerce teams to define the build of the new Platform. Responsible for the Operation cutover to the new e-Commerce platform and preparing the business units for change. Responsible for the technical administration and maintenance of the back-end, front-end and product maintenance making sure the platform is operating well across all business functions including on-site experience, order fulfillment, payment processingand digital marketing. Responsible for maintaining the centralised documentation repository and supporting the e-Commerce Product Manager to create product specifications, release notes and progress reports. Responsible for keeping abreast of all upcoming software updates, launches. Responsible for the implementations of mechanisms to monitor, manage and provide progress on all delivery activities. Responsible for the creation, implementation and maintenance of a continuous improvement plan for deliveries and services. The Service Delivery Manager is expected to collaborate with user experience specialists, digital designers, copywriters, merchandisers - and many more - to shape new experiences and improve existing ones. The Service Delivery Manager is expected to escalate problems and errors to 3rd line support or external partners and act as a problem owner to deliver resolution.PROFILE 3+ years working within a Retail digital/ecommerce team servicing on a Global scale. 2+ years working within a service delivery and/ or technical role. Experience analyzing business requirements and creating epics/user stories. Experience working with technical development Teams. Experience working with Product Owner/Managers, Business/Technical Analyst and Agile. Experience working with external partners and/ or third-party vendors. Understanding of technologies such as HTML, AWS and microservices. Excellent knowledge of software such as Microsoft Office Suite, Miro, Jira and Confluence. Excellent knowledge of digital tools such as CRM, CMS, Analytics and Optimisation tools. Understanding of business to technology mapping. Strong experience and understanding of IT technologies. Strong communication and presentation skills.