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IT Manager

In Technology Group Limited
Job LocationLondon
EducationNot Mentioned
Salary60,000 - 70,000 per annum
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypePermanent,full-timeB

Job Description

Role: IT ManagerLocation: City Of LondonSalary: £60,000 - £70,000 (DOE) + BenefitsA leading, forward-thinking managed service provider has an exciting opportunity for a talented Technical Manager / Service Desk Manager to manage their team of IT Engineers. As their Technical Manager, you will be responsible for managing the IT team and providingoverflow 3rd level IT support.This role requires both, strong managerial and hands-on technical experience. Your expected technical knowledge and hands-on experience should be sufficient to be able to understand resource requirements and provide guidance to other engineers or directly resolvesupport requests.About the role:

  • Overviewing and managing workflow of IT Engineers to achieve maximum time utilisation, faster ticket turnaround and greater customer satisfaction
  • Responding to and dealing with overflow support requests, providing guidance and technical help to other team members that you manage
  • Setting up processes, templates and workflows to improve the work of the Service Desk
  • Implementing SLA and monthly KPI reporting
  • Responsible for managing multiple IT engineers
  • Visiting various clients sites, in London and surrounding areas on an occasional basis
Requirements:
  • 5+ years technical experience
  • Previous experience of managing a service desk with 200+ companies, or working with a Managed Service Provider as a Service Desk Manager, managing 3+ people
  • Experience in managing an ITIL based Service Desk
  • Advanced knowledge of ConnectWise Manage and Automate (or similar systems) is essential
  • Experience in implementing processes and workflows in the work of Service Desk
  • Software and Hardware Troubleshooting skills
  • Windows 7, Windows 8, Windows 10, Apple OS experience
  • Excellent troubleshooting skills of standard Microsoft Office suites
  • Excellent understanding of Microsoft server operating systems - Windows Server 2008 to Windows Server 2019
  • Working knowledge and administration of AD, Group policy, Exchange, scripting and remote tools
  • Working knowledge of cloud platforms: Microsoft, Google, Amazon
  • Working knowledge of Ethernet, TCP/IP routing and firewall technologies
  • Working knowledge of firewalls, Anti-Virus, Anti-Spam, web filtering
  • Understanding and management of VLAN technologies
About you:
  • Strong technical and analytical skills
  • Solid experience in problem analysis and resolution of software problems
  • Proven ability to function in a self-directed environment
  • Ability to handle clients professionally at all levels
  • Strong written and verbal communication skills
  • Some experience in project management is beneficial
Sounds interesting Click the APPLY buttonIn Technology Group Ltd is acting as an Employment Agency in relation to this vacancy.

Keyskills :
Windows Server / Windows Operating Systems / Active Directory / Group Policy / Office 365 / Exchange Server / Azure / SharePoint / VMWare / Hyper-V/

APPLY NOW

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