IT Infrastructure Team Lead

Job Description

IT Infrastructure Team Lead London (flexi working)£48,000 - £56,000 + perm benefits A leading educational institute is currently recruiting for an IT Infrastructure Team Lead who will play a major role in leading the technology direction for IT Infrastructure Technologies, as well as providing specialist expertise for IT Infrastructuredesign and implementation projects. The successful IT Infrastructure Team Lead will be responsible for the design, development, support, maintenance and ongoing improvement of IT Infrastructure systems. As a hands-on Team Lead role, some knowledge and experiencein the following technologies will be beneficial: Windows/Linux server support, VMWare ESX 7 Microsoft 365 suite, public and private cloud (AWS and Azure), AD and Azure AD and Hyper converged infrastructure.Responsibilities

• To supervise the IT Systems Infrastructure team ensuring that incidents and service requests related to Systems Infrastructure Engineering are appropriately logged with relevant, clear and accurate diagnostic information and resolved/completed in accordancewith agreed service targets.
• To ensure that all IT changes related to the scope of the role are logged, approved and implemented in accordance with the IT Change Management policy and process.
• To contribute to the delivery of Systems Infrastructure services in accordance to industry best practice (e.g. ITIL) and search for continual service improvement of all delivered services.
• To manage suppliers to meet key performance indicators and agreed targets and use suppliers expertise to support and inform development roadmaps.
• Responsible for capacity planning, system monitoring, performing security improvement tasks related to IT Infrastructure systems and producing reports on required KPIs.
• To ensure that system/data backups are undertaken in accordance with the IT backup policy and procedures, and test restores are undertaken on a regular basis.
• To plan and schedule regular proactive and preventative maintenance tasks, including; patches, updates and upgrades to operating systems, virus protection, firmware components,
• Responsible for Infrastructure installation projects, providing effective team leadership, developing quality implementation plans and continual service improvement.
• To plan and organise the on-call rota and early and late shifts.
• To produce and maintain IT Infrastructure technical documentation, processes and procedures and Knowledge Management articles.
• To maintain an awareness of current developments within IT and its application to Learning and Teaching within a Higher Education context through attending training sessions, conferences and reading appropriate published materials.

• In-depth experience in the day-to-day management and leadership of a diverse team of service support staff, including staff performance management and development, and motivation of staff to deliver professional, high quality, and customer focused services.
• Knowledge and experience of supporting both private/public cloud based and local IT Infrastructure systems, including servers (physical and virtual), core applications, VMware, system management-monitoring-alerting tools, scripting languages, Microsoft365,SANs/Hyper Converged Infrastructure, public cloud (Microsoft Azure and AWS) and common network protocols across a diverse and complicated organisation.
• Experience in managing both local and private/public cloud based, large-scale, complex systems and new/changed IT Infrastructure services.