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IT Degree Apprentice

QA Ltd
Job LocationLondon
EducationNot Mentioned
Salary£26,000 per annum
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypePermanent , full-time

Job Description

Employer description:Based in London with our head office in Bath, Tivarri is a cybersecurity and cloud computing consultancy, focused on providing cloud services for financial services organisations.Overview:We are now looking for an eager candidate to join us as a IT Degree apprentice.Salary: £26,000 per annum.Main Responsibilities:

  • To work on the Helpdesk dealing with customer’s IT issues and ensure helpdesk systems, logs and records are kept up to date
  • To provide an initial analysis and work to provide a first fix for the customer whenever possible.
  • Escalate issues and alert a senior member of staff as appropriate
  • Be aware of Service Level Agreements and monitor performance against them
  • Be able to diagnose technical faults quickly and accurately using the remote access diagnostic tools available
  • Looking at more complex technical issues
  • Involved of new technology for customer projects
Desirable skills:
  • Excellent customer facing skills
  • Good telephone manner
  • Basic knowledge of Microsoft Windows and associated applications e.g., Microsoft Office
  • Attention to detail
  • Good communication, problem solving and technical writing skills.
Personal qualities:
  • Able to work as part of team
  • Not to be afraid to ask questions
  • Honesty – we pride ourselves in being honest with each other and our clients
Entry requirements:A Level 3 qualification in a relevant area in any grade. Acceptable qualifications include:
  • Two A levels in one or more similar subject.*
  • Level 3 apprenticeship in a similar subject.
  • International Baccalaureate at Level 3 in a similar subject.
  • BTEC Extended Diploma in a similar subject.
  • A work experience route (2-3 years) in a similar subject-related role.
*Similar subject relates to areas directly relevant to or commensurate with Digital and Technology Solutions. Typically this would be areas such as but not limited to Level 3 digital apprenticeships, A-Level/BTEC Computer Science, Information Technology,Networking, Software Engineering, etc.Please note: Learners must not hold an existing qualification at the same or higher level than this apprenticeship in a similar subject.Company Perks:
  • Structured training
  • Close to transport
  • Company pension
  • Microsoft exams provided upon agreement
  • Increase pay with each pre-agreed Microsoft exam passed, this can be worth up to £4k per annum in salary increases
  • Exposure to wide range of technologies, including servers, data centres, networks and security
  • Free tea & coffee
Future prospects:Most apprentices end up staying with the business for the long term. As an employer we are happy to continue to support learning, this can mean going from Level 3 to Level 4 or above. We are currently supporting apprentices through degrees and a Masterstrack also available. We look for candidates that like to continue to learn and progress throughout their career.Important Information:Our apprenticeships are the perfect way to gain new skills, earn while you learn, and launch yourself into an exciting future. With over 30,000 successful apprenticeship graduates, were a top 50 training provider, dedicated to helping you succeed.Apply now!

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