IT & AV Specialist

Job Description

Recruitment Hunters are recruiting for an IT & AV Specialist for their Higher Education client based in Central London. The role requires an experienced IT support professional with 1st Line Support experience and you should be AV savvyto assist with Faculty side of this Education client.The IT AV Specialist is a critical, customer-facing role and is responsible for ensuring classroom technology is fully functional with minimal to no downtime, support events, and providing IT support to faculty, staff, and students and is 100% on-site. Trainingand support of faculty and staff is an area of importance.Main Responsibilities: - IT & AV Specialist Duties and ResponsibilitiesClassroom and Event Technology

• Support all AV troubleshooting to include videoconferencing and audio-conferencing room systems, projectors, digital screens, DSPs, Teams MTRs, and other related equipment.

• Hands on and remote troubleshooting for room systems that include microphones, cameras, and desktop pcs and laptops

• Overall, classroom support includes assisting faculty and students with accessing applications and University wired and wireless networks. Setup of classroom technology and configuration for courses as well as special events.

• Perform system maintenance and updates as appropriate.

• Event support design/setup/strike

• Main point of contact for AV projects and service call

• Provide recommendations for additional AV resources for larger events

Faculty/Staff/Student Support

• Provide faculty and staff with 1st and some 2nd technology support, which includes troubleshooting operating systems, applications, and network issues, answering questions regarding application use, and the installation of software/hardware

• Advise faculty and staff on best practices, university policies, and process improvement.

• Develop and nurture relationships with faculty and staff to encourage technology use.

• Assist students with printing, wireless connectivity, and password resets

Academic Software Support

• Provide faculty with 1st tier support, which includes: troubleshooting operating systems, applications, and network issues, answering questions regarding application use, and the installation of software.

• Provide faculty academic software and videoconferencing support for applications such as Zoom, Panopto, Canvas, and Microsoft Teams. This may include advising on how to use specific features or general best practices for the application

• Develop and nurture relationships with faculty to encourage technology use.

Documentation and Maintenance

• Perform daily and weekly testing and preventative maintenance on all classroom

• Creates/updates appropriate documentation concerning classroom configurations

• Documents all instances of support in ticketing system

• Communicates ongoing issues to the team and escalates as necessary

• Collaborate with US and Canadian Global IT team to resolve issues and recommendations for improvements in classroom technology

Experience Required:- IT & AV Specialist

• 1st Line Support Experienced [E]
• AV - Audio Visual Experienced [E]
• Used to working in an IT Support role within an Education/Higher Education setting [D]

• Ability to provide support both in person and virtually via email, phone, or chat [E]

• Provide technical support and training to maintain, troubleshoot, and problem-solve AV hardware and software related requests, issues, and projects [E]

• Experience in supporting video conferencing equipment and software including microphones, PTZ cameras, PCs and tablets, Teams Meeting Rooms. Software such as Zoom, Panopto, and Microsoft Teams [E]

• Experience supporting both Windows and MacOS [D]

• Provides short term solutions for classrooms with equipment issues to reduce down-time [E]

• Ability to successfully manage competing support needs with the ability to prioritize them as needed [E]

• Ability to work independently and see ticket resolution through from start to finish [E]

• Interest and ability to assess and improve work processes [E]

• Can easily present technical concepts to customers in non-technical language [E]

• Ability and desire to capture and maintain accurate technical documentation and knowledge management content [D]

• Sector experience, such as higher-education, AV companies, and/or large corporate environments [D]

• Must be adept and passionate about learning new technologies and services and must be passionate about supporting customers [E]

This IT & AV Specialist role, is a permanent position based in Central London and will be an On-site role. A 38 Hour Working week Monday - Friday 09:00 - 17:30. The Salary will be £33,000 - £39,500 DOE + Excellent Benefits.If this IT & AV Specialist position sounds like you, then please forward your CV to Steve at Recruitment Hunters"Let us do the hunting...so you dont have to!"IT, AV, IT Support, 1st Line Support, 2nd Line Support, Information Technology, IT, AV, Audio Visual, Support, Technical Support, Student IT Support, Faculty, University, Higher Education, Line Support, 1st Line, 2nd Line, Face2Face, Technical, Desktop Support,Laptop Support, Network Issue, Troubleshooting, Email Support, Systems, Hands-on, Windows, MacOS, AV Hardware, Teams, Cameras, Video Conferencing, Equipment, IT, Videoconferencing, Audioconferencing, Recruitment Hunters.

Keyskills :
Higher EducationInformation TechnologyLine SupportTechnical Support2nd Line1st LineAudio VisualIT SupportTechnicalSupport1st Line Support2nd Line SupportUniversityFace2FaceFacultyStudent IT SupportDeskt