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Job Location | London |
Education | Not Mentioned |
Salary | 12,500 per annum |
Industry | Not Mentioned |
Functional Area | Not Mentioned |
Job Type | Permanent , full-time |
Employer description:BigHand is a leading software technology company with a big difference. Its not just what we do, but how we do it. We specialise in speech, task delegation, document creation and process improvement solutions that help our customers achieve more in lesstime.Our vision is to be the industrys preferred, most supportive and helpful technology partner.We aim to achieve this by harnessing our genuine enthusiasm and skill for helping busy people be more effective.Overview / Main Purpose:The primary duty of the Service Desk Analyst (Apprentice) is to be the first point of contact for all technical support related client enquiries, requests and incidents raised via telephone, email and web.The Service Desk Analyst (Apprentice) will log all enquiries in the established CRM tool, and resolve client issues according to the established case management processes, which will involve case escalation to the appropriate support group when necessary.In order to apply, you should be able to speak Dutch.Key Responsibilities/Accountabilities: