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| Job Location | London |
| Education | Not Mentioned |
| Salary | 35,000 - 40,000 per annum |
| Industry | Not Mentioned |
| Functional Area | Not Mentioned |
| Job Type | Permanent, full-time |
The role has the potential to optionally develop into a dual application and test analyst focused role.About the RoleThe primary duties are to:Resolution of L1 & L2 issues- Analyse and prioritise incidents for the application (Core Banking Solution- Finacle) reported by the end users.Incident and Problem Management to defined service levels. Conduct investigations to provide a solution or a short-term workaround (in consultation of L2) and permanent fixes.Detailed analysis of issues that need escalation to L3 (product team) and track till closure.Communicate with the users/internal stakeholders until incident root cause resolution.Manage and deploy technical changes driven by Change Requests and Problem management.Commit to maintaining the change management document & logs.Carry out project related work, both on your own and in collaboration with L2 support developers.Provide subject matter expertise for business change and developmentLiaise with end users and business stakeholdersUndertake application testing as part of the user sanity test lifecycleDay to day management of a complex application suite, improving stability and performance over timeImprove processes, tools and procedures as neededPerform low complexity development tasks if/when support tasks allow itSupport the evidence requirements for the internal audit , IT general controls work.Your essential skillsDegree in computer science.Minimum 3yrs of retail banking application support preferably Finacle.A solid understanding of SQL Server relational databases including the ability to construct relatively complex SQL queries.Unix & shell scripting knowledge