Investment Bank Desktop Support

Job Description

Position Type : Full time Type Of Hire : Experienced (relevant combo of work and education) Education Desired : General Equivalency Diploma Travel Percentage : 0% Are you curious, motivated, and forward-thinking At FIS youll have the opportunity to work on some of the most challenging and relevant issues in financial services and technology. Our talented people empower us, and we believe in being part of a team thatis open, collaborative, entrepreneurial, passionate and above all fun. About the role: This role will have to work with global desktop services team to deliver world-class support, achieve goals, meet project deadlines and increase overall end-user satisfaction. This position requires an individual who is motivated, energetic and looking fora challenging environment where there are endless opportunities for career growth and exposure to cutting edge technology. What you will be doing:

• Daily support of a very active, fast-paced, high volume, diverse financial services environment
• Provide oversight of all desktop operations in your respective office / coverage area.
• Responsible for day-to-day implementation, support, and maintenance of infrastructure, including all hardware, software, telephones, and IPC turrets.
• Frontline Support for all front office & back office applications including trading systems and market data applications such as Fidessa & Bloomberg.
• Assist with integrating new applications and technologies into the current architecture.
• Monitor the performance of the companys desktop infrastructure and make suggestions for improving efficiency.
• Responsible for the ongoing maintenance and future planning needs of the regions desktop environment.
• Collaborate with existing vendors to evaluate the new technology that is available and make recommendations to management on using that technology.
• Evaluate applications and software patches for desktop applications to see if they will solve desktop issues.
• Support Firm Issued iPhones / iPads (via Mobile Iron MDM).
• Oversight of the new hire onboarding and termination process.
• Inventory control - RMAs, service calls, new equipment requests.
• MACs relating to hardware & software, desk moves etc.
• Submit application packaging requests and assist with production certification.

What you will need:

• Must have at least 3 years of strong and proven background in managing and supporting desktop services in in a financial services environment.
• Excellent communication, personality and presentation skills.
• Ability to communicate technical concerns and solutions to the business with varying degrees of technical knowledge as well as working with them help resolve their technical issues.
• Strong incident management skills (Tier 1) to ensure local and global management teams are kept up to date.
• Ability to make recommendations on incorporating new technology into the companys existing platforms.
• Possess experience with change management and knowledgeable about the hierarchical infrastructure of finance information systems.

Technical skills:

• SCCM application deployments.
• Active Directory services support.
• Print Server (Management & Support).
• BCP (Setup, Configuration & Testing).
• Firewall / Proxy support.
• Conference Room / AV Support
• Citrix / VDI infrastructure support.

What we offer you

• Competitive salary and attractive benefits
• A multifaceted job with a high degree of responsibility and a broad spectrum of opportunities
• A modern, international work environment and a dedicated and motivated team

Privacy StatementFIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice . Sourcing ModelRecruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsiblefor any related fees for resumes submitted to job postings, our employees, or any other part of our company. #pridepass