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Intranet Executive FTC

Norton Rose Fulbright LLP
Job LocationLondon
EducationNot Mentioned
SalaryCompetitive salary
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypePermanent, full-time

Job Description

The RoleNorton Rose Fulbright is a rapidly expanding global law firm and our intranet, Athena, plays a key role in our strategy to achieve a single business, by providing a global platform for communication, collaboration and knowledge.The day-to-day requests and activities of Athena in our EMEA practice are managed by the Intranet executive. As well as posting and managing updates and undertaking administrative intranet tasks, the Intranet executive responds to enquiries from content editors and users across all EMEA regions, and identifies and escalates issues. The Intranet executive reports to the Global intranet manager, to promote Athenas potential to meet business requirements that provide people with the information they want or need to do their job. The Intranet executive will also work as part of the EMEA marketing team to support the broader EMEA internal communications programme. Alongside these business-as-usual activities, the Intranet executive assists with the migration of content fromregional legacy sites, as directed by the Global Intranet Manager, and works on other ad hoc projects as directed.Athena relies on a decentralised team of content editors who, as part of their role, are responsible for maintaining local / functional / practice-based information. To ensure Athena adds value, we need a community of skilled and committed intranet editors who are trained, well informed about developments, and encouraged to contribute ideas for improving Athena. The Intranet executive is responsible for networking and engaging the EMEA content editor community, maintaining quality control on content and design, updating learning materials, and promoting best practice around the quality of content, as determined by the internal communications team.The Intranet Executive reports to the Global Intranet Manager. This role also has a dotted reporting line into the Director of Market Development EMEA.Tasks and responsibilitiesResponsibilities will include:

  • Dealing with first-line Athena enquiries across the EMEA region (content and technical)
  • Supporting internal communications teams in publishing content on the homepage and related areas
  • Maintaining tight quality control on content and design, based on standards
  • Working closely with content owners and stakeholders to assist with setting up of content, layout and enhancements
  • Promoting good practice and user experience
  • Communicating with the content editor community on changes, improvements, fixes and how-to updates
  • Assisting with the migration of content from legacy sites as required, Updating learning materials and suggesting content updates
  • Identifying and/or escalating issues and keeping relevant people informed
  • Applying brand and style guidelines across the intranet
  • Ensuring Athena business as usual administrative tasks are carried out as required
  • Housekeeping activities to ensure Athena is up to date
    • Skills and Experience Required
  • Excellent written and oral communication skills
  • Ability to identify and articulate ideas and problems
  • Ability to manage multiple streams of activities, priorities and people
  • Managing delivery of work according to priorities
  • Understanding of technologys role in modern business communication
  • Copywriting and editing skills would be beneficial
  • Proficient in Microsoft Office software
  • Ability to quickly learn, and be comfortable with, new technology
    • It would be highly desirable if the candidate has experience in:
  • Maintaining content across a complex, global intranet, especially using Microsoft SharePoint (SP2016/Online)
  • Content migration from legacy systems
  • Working within a multi-region professional services organisation.
    • Other requirements
  • Strong interpersonal skills, demonstrating assertiveness, diplomacy and persuasiveness
  • Creative and innovative approach to tasks and projects
  • Capable of working work well under pressure and to tight deadlines
  • Ability to quickly adapt to cultural sensitivities and the demands on global teams
    • If you would like to ask any specific questions beforehand, please contact Heather Steele at (enquiries only please - we do not accept applications by email) NO AGENCIES PLEASEDiversity and InclusionAt Norton Rose Fulbright we value difference and promote a culture of respect for each individual. We encourage workforce diversity in all aspects and at all levels and in doing so create an environment where everyone can realise their full potential and career ambitions on the basis of merit and skill.If you are unable to apply for a position online or require any reasonable adjustments during the recruitment process, please contact our Recruitment team onThe Norton Rose Fulbright office in London has been awarded the Disability Two Ticks Symbol by Jobcentre Plus. The symbol identifies those employers who have agreed to meet five commitments regarding the recruitment, employment, retention and career development of disabled people.We want to support your application as best we can. For that reason, we operate a Guaranteed Interview Scheme (GIS). This means that applicants with a disability need only meet the minimum qualifying criteria for a role to qualify for an interview under the scheme. To find out more about Diversity and Inclusion at Norton Rose Ful

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