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Innovation Hub Programme Coordinator / Manager West London

PMR
Job LocationLondon
EducationNot Mentioned
Salary£26,000 - £35,000 per annum
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypePermanent, full-time

Job Description

PROGRAMME COORDINATOR / MANAGERINNOVATION HUB, COWORKING, FLEXIBLE OFFICEJOB DESCRIPTIONJOB TITLE:Programme CoordinatorREPORTING TO:Programme ManagerLOCATION:West LondonHOURS:Full time (4 days a week would be considered for the right candidate)ABOUT:This role is based from one of the UKs leading innovation hubs. It is home to the countrys first hardware accelerator programme which has built a global reputation and a coworking community of exciting startups (our members). Our client has helped businesses build everything from next generation service robots to devices that help relieve chronic eczema to new sustainable construction materials made from potato waste.MISSION & VALUESThrough our client workspaces and business support programmes, they help ambitious entrepreneurs and companies to grow - which in turn makes the local areas we are based more vibrant and productive and creates new local jobs. Over the next few years they will expand to do this at scale so that they can both create a bigger positive social impact and drive the commercial growth of the company.To fulfill this mission they are looking to attract people to join the company from a wide variety backgrounds who can add their unique experience and perspective and help them deliver on their ambitious goals.While championing diversity of backgrounds, they also recruit for shared values and believe that their strong company culture is key to our success.ABOUT THE FUNDING PARTNERSThe West London Innovation Hub receives grant funding from ERDF and HEFCE to deliver its startup and scaleup innovation programmes. Established by the European Union, the European Regional Development Fund helps local areas stimulate their economic development by investing in projects which will support innovation, businesses, create jobs and local community regenerations.MAIN PURPOSE OF THE JOB:To provide wide-ranging support to the Programme Manager in delivering the startup and scaleup programmes. The role will provide administrative and programme delivery support whilst maintaining a high quality of service for our community.MAIN DUTIES:Key responsibilities include:Operational management

  • Supporting the Programme Manager to deliver the programmes from start to finish - scouting and recruitment, onboarding, day-today operations for in-person and online workshops, mentor sessions, events, feedback and evaluation
  • Scheduling and calendar management of the Accelerator to ensure smooth coordination of workshops, mentor sessions, talks and events
  • Owning project administration and maintaining CRM systems to collect and track information, agreements, feedback, contact databases, etc
  • Establishing a feedback process to ensure satisfaction with the workspace and the programme
    • Events support
  • Coordination of key events including accelerator hackathons, pitch days, investor days, China manufacturing trip and Demo Day
  • Supporting the Marketing Manager in the lead up to key events to help amplify the startup stories and awareness of programmes
    • Customer experience
  • Being the first-port-of-call for startups and mentors, dealing with any arising challenges quickly with customer experience at heart
  • Generating ideas to improve quality and efficiency of programmes
  • Identify gaps in our network of subject matter experts and work with the Programme Manager to develop new partnerships and grow our mentor community
  • To liaise with the Community Manager and Workshop Manager on any issues relating to the workspace
    • OUR IDEAL CANDIDATE HAS:
  • A passion for innovation and supporting start ups
  • Ability to prioritise tasks and work independently
  • Experience using a CRM system to manage and progress leads
  • Comfortable working in a matrix style organisation
  • Ability to work with and engage various levels of stakeholders
  • Ability to think creatively and use initiative to get the job done
  • Excellent organisation skills
  • Excellent customer service skills
  • Ability to be flexible and reprioritise in a fast-paced environment
  • Experience working with start-ups and SMEs
  • Experience using Microsoft 356 (including Teams and SharePoint)
  • Previous experience working in a co-working space or an innovation hub desirable
  • Has career aspirations to progress into a Programme Manager role in the future
    • PERSONAL & TEAM RESPONSIBILITIES:
  • Provide a good role model for staff and trainees and project a positive image to internal and external contacts and customers
  • Demonstrate the companys culture, values and behaviours
  • Take responsibility for own self-development on a continuous basis
  • Carry out responsibilities with due regard to the Data Protection Act and current Data Protection policy
  • Carry out responsibilities with due regard to the Companys Equal Opportunities Policy and Environmental Policy
  • Work at all times within the code of the Health & Safety Act
    • Please note that due to incredibly high levels of application at this time, we will not be able to respond to every applications. Required skills
  • Coordinator
  • Events
  • Innovation
  • Programme Manager
  • Coworking
  • Flexible Office

    • Keyskills :
    Codinat Events Innovation Programme Manager Cowking Flexible Office

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