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Infrastructure Support Analyst

Allen Lane
Job LocationLondon
EducationNot Mentioned
SalarySalary negotiable
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypePermanent , full-time

Job Description

Our client, a Government Agency, are seeking Infrastructure Support Analysts to ensure that the organisation’s ICT infrastructure and application suites are maintained and developed to meet the organisations requirements. The role is based in London andthe successful candidate will need to travel to the offices 2 times a week.Responsibilities

  • Maintain and develop the organisation’s ICT infrastructure and application suite in line with current strategy.
  • Provide effective second and third line support resolving incidents escalated from the ICT Service desk.
  • Provide support and implementation activities outside of agreed service hours operating periods.
  • Adhere to the organisation’s ICT change management policy.
  • Resolve incidents in line with agreed SLA’s.
  • Maintain the infrastructure service systems documentation.
  • Implement infrastructure changes to meet BAU and project requirements.
  • Liaise with the ITMS to resolve ITMS incidents escalated from the ICT service desk.
  • Ensure the organisation’s infrastructure is operated in line with HMG Security Policy Framework.
  • Assist in the development and testing of the ICT BC and DR arrangements.
  • Implement updates and changes to the ICT infrastructure outside of core service hours where necessary.
  • Undertake any other reasonable duties as requested from time to time, within the job-holders capabilities.
Relevant Knowledge, Skills and ExperienceEssential
  • Demonstrable experience in an infrastructure support role.
  • Knowledge and experience of corporate ICT systems.
  • Demonstrable knowledge of LAN and WAN.
  • Demonstrable experience of working in a Microsoft Active Directory environment.
  • Demonstrable experience of virtualisation technologies.
  • Experience of using IS/ICT to improve the efficiency and effectiveness of an organisation.
  • Demonstrable experience of Microsoft Share Point, Microsoft SQL and Microsoft CRM Infrastructure.
  • Demonstrable experience of Microsoft Lync.
  • Experience of ICT delivery through Virtualised environments.
  • High levels of determination and commitment.
  • Ability to demonstrate initiative, prioritise urgent issues whilst achieving outcomes to agreed deadlines.
  • An uncompromising approach to outstanding customer service.
  • Excellent team working skills.
  • Good communication skills and a capacity to work with a wide range of people.
  • A commitment to Health and Safety practices and procedures.
Desirable
  • An understanding or experience of public sector processes.
  • An understanding of Security Policy Framework.
  • Experience of VMWare ESXi.
  • Experience in liaising with, and monitoring the performance of external IS service provider.
Please apply online if you are interested in this role. Shortlisted candidates will need to complete a supporting statement.

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