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Infrastructure and Service Desk Manager

Tradewind Recruitment
Job LocationLondon
EducationNot Mentioned
SalarySalary negotiable
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypePermanent , full-time

Job Description

Are you a tech-savvy leader with a passion for seamless operations and excellent user support Were seeking an enthusiastic Infrastructure and Service Desk Manager to join our dynamic team. If you have a knack for managing Azure and Microsoft 365 environmentswhilst fostering a positive, collaborative atmosphere, read on!Responsibilities:

  1. Infrastructure management
    1. Oversee the design, implementation and maintenance of our Azure infrastructure.
    2. Ensure optimal performance, security and scalability of our IT systems.
    3. Proven experience of migrating from private cloud to Azure (working with an external party).
    4. Ensure offices have required infrastructure and security needs met.
  1. Service Desk Leadership
    1. Lead and inspire a talented team of service desk professionals.
    2. Drive a customer-centric approach to IT support, focusing on prompt issue resolution.
    3. KPI and issue tracking to look for trends, problem systems and suggestions for improvements for the future.
  1. Azure and M365 expertise
    1. Leverage your in-depth knowledge to optimise Azure cloud services.
    2. Work closely with a managed service provider through a migration from private cloud to Azure.
    3. Manage and enhance our Microsoft 365 environment for maximum efficiency.
  1. Collaboration and Communication
    1. Communicate effectively with stakeholders (internal and external) translating technical details into user-friendly language.
    2. Effective communication of changes in infrastructure or services to all relevant parties, ensuring a smooth transition and minimising disruptions.
    3. Exceptional written communication skills for creating clear and concise technical documentation, including system manuals, troubleshooting guides, and service desk procedures.
  1. Continuous Improvement
    1. Identify opportunities for process improvement and implement best practices.
    2. Stay abreast of industry trends to ensure our infrastructure aligns with the latest advancements.
    3. Conduct risk assessments related to infrastructure and security, implementing preventive measures to mitigate potential threats.
Requirements
  • Proven experience managing Azure environments and Microsoft 365 deployments. Experience with Meraki is desirable.
  • Familiarity with industry standards and best practices in infrastructure and security.
  • Strong leadership skills with the ability to motivate and guide a service desk team.
  • Excellent problem-solving and communication skills.
  • Familiarity with ITIL practices and service management frameworks.
  • A commitment to staying current with emerging technologies.
Benefits:
  • Competitive salary
  • Private Healthcare
  • Ongoing professional development opportunities
  • Annual trips abroad for Company award nights
  • Wellbeing support - EAP access and fitness
  • Reduced working hours during summer holidays
  • Free breakfast provided on-site
  • A collaborative, friendly and inclusive environment

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