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Homecare Monitoring Officer

Job Board Direct
Job LocationLondon
EducationNot Mentioned
Salary£19,000 - £21,000 per annum
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypePermanent, full-time

Job Description

Homecare Monitoring OfficerClaphamCompany:Holistic Community Care is the lead company in a group of companies operating in the homecare sector, where trained carers attend to the needs of older and disabled people in their own homes.Holistic is one of the most well-established homecare companies in the UK. It currently provides thousands of hours’ worth of care on a weekly basis to several local authorities and private clients in London and the South-East.An excellent opportunity has arisen for a Homecare Monitoring Officer (HMO) to join this rapidly expanding group of companies in the homecare sector.Working closely with the Head of Operations and operational staff, the HMO Officer will provide key support to the group’s operational activity. Using our "live" monitoring software, you will be responsible for ensuring that our carers comply with the requirement for them (using the client’s landline phone) to:(a) log-in to our database when they begin a visit to a client in the community; and(b) log-out when the visit ends.The logging-in and out activity then provides the data necessary for Holistic’s Finance Department to carry out its payroll and invoicing functions. It also provides confirmation to our operational team that visits are taking place as scheduled, which is necessary for compliance purposes.This is an excellent opportunity for applicants who have an interest in a career in Finance or Accounting to interact with our Finance Department and, over time, to prove their suitability for a potential role within that department.Please note that the role will involve shift work, including weekends, early mornings (typically 7am-10am) and evenings (typically 5pm to 8pm). However, the total number of hours worked per week will be 35 hours.Your duties will include:

  • Monitoring the activity of carers in the community as they undertake their visits, using our live monitoring software on-screen (please note that the monitoring activity does not involve actual camera-based monitoring, but rather, it is based on the carers’ use of a PIN number to dial-in to our database from the clients’ landline phones - it is this activity that is monitored);
  • Liaising with carers in the community via their mobile phones, in the event that they are unable to/fail to adhere to their scheduled visit times and locations, or fail to log-in or out;
  • Remotely assisting carers with any issues that may arise as they undertake their visits, particularly those issues that impact upon their ability to provide care as scheduled;
  • Assisting the Finance Department with the collation of data required for the processing of carers’ payroll and also for the invoicing of local Councils (care services are typically paid for by the client’s local Council);
  • Updating the client/carer database to reflect amendments to carers’ schedules;
  • Producing reports, using both Excel and the monitoring software, which allow trends in the behaviour of particular carers to be identified and addressed (for example, persistent lateness);
  • Producing analysis of the data collated for the benefit of the management team, which will then be used to improve the company’s operational activity;
  • Assisting, when necessary, the Care Coordinators with their roistering of carers’ schedules of visits to clients.
    • Applicants who have familiarity with software used in the homecare sector (such as CM2000, Staffplan) are particularly desirable, however, such experience is not essential. Excel and/or high-level numeracy would be an advantage. Familiarity with IT is essential.Profile:
  • Fluent English (both written and spoken)
  • Exceptional telephone manner
  • Previous office experience within a busy company
  • Intermediate level or above Microsoft Office skills
  • Great communication and interpersonal skills
  • Team player and a joy to work with
  • Good attention to detail
  • Ability to work under pressure
  • Ability to multi-task
  • Proactive approach
  • Good organisational skills
  • Ability to work to deadlines & take direction
  • Ability to prioritise workload effectively
  • Flexibility and adaptability
    • We work constantly to provide equal opportunities for all, regardless of age, gender, ethnicity, social background, religion, disability or sexuality.Applications:Along with their CV, applicants should submit a covering letter, which describes how their skills and experience are suited to the position.An indication of the applicant’s current remuneration should also be included.Benefits:
  • Up to £19,000 to £21,000 per annum (depending on experience)
  • Employment contracts are full-time
  • Holiday pay
  • Monthly pay
  • Statutory sick and maternity pay
  • Childcare vouchers
  • Membership of our employee benefits’ scheme, entitling you to discounts when purchasing from High Street stores and their websites.
    • Required skills
  • Authorities
  • Data Entry
  • Finance Department
  • Coordinators

    • Keyskills :
    Authities Data Entry Finance Department Codinats

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