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Helpdesk Engineer

Premier IT
Job LocationLondon
EducationNot Mentioned
Salary£80.00 per day
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypeContract, full-time

Job Description

My client, a prestigious University college based in Central London is looking for an experienced Helpdesk Engineer to join their team.The helpdesk analyst will offer support and technical assistance to all the users who are using software, hardware or other computer systems and need help completing tasks or troubleshooting problems through diagnostic tests and remote access to their computers.Job Title: Helpdesk EngineerStart Date: ASAPIndustry: EducationContract Length: 3 Month to PermDay Rate: £80 - £110 per dayMain duties include:

  • Responding to queries via the helpdesk platform (Jira ServiceDesk), email or phone
  • Training other staff members or troubleshooting and diagnosing problems
  • Providing technical assistance for questions and problems
  • Diagnosing system errors and other issues
  • Following up with users to ensure full resolution of issues
  • Running reports to analyse common complaints and problems
  • Installing or changing software to fix issues
  • Remotely accessing hardware or software for users to make changes and fix problems
    • Skills Required:
  • Ticketing Systems
  • Experience of incident management, trend tracking towards problem identification working to agreed service levels and standards
  • Supporting and maintaining a Virtual Learning Environment Software (BrightSpace, Moodle, Blackboard, Canvas)
  • Experience support Windows and Mac OS
  • Experience of training others in the use of computer software and equipment, ideally in an educational setting
  • Hardware set up skills
  • Active Directory
  • Software installation
  • Mobile device knowledge
  • Multi-function printing/scanning
  • Customer service skills, communication skills, problem solving skills, troubleshooting skills
    • If you feel like you are the perfect candidate for this job role or feel this is the ideal role for you - then please send in your updated CV over, along with two references.Equally, if there is anyone you know who would be a suitable fit, we at Premier have a competitive referral scheme of up to £500 for all successful candidates placed

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