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Helpdesk Administrator

YourRecruit Group
Job LocationLondon
EducationNot Mentioned
Salary£20,000 - £22,000 per annum, inc benefits
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypePermanent, full-time

Job Description

Our client are a well-established Managed Service Provider who are exceptionally proud of the strong relationship they continually build with their loyal client base. Due to growth, they are looking for an experienced Helpdesk Administrator to assist with overall responsibilities surrounding their business profile.Looking for an enthusiastic and competent Helpdesk Administrator you will have the ability to build relationships, learn and handle numerous admin tasks and be an all round support for business success.You will be responsible for raising purchase orders on to the system, putting through orders with suppliers, generating client quotes and keeping tickets updated to inform engineers of hardware delivery times. You will also be assisting the helpdesk Manager in assigning tickets in the helpdesk triage to engineers and also handling ongoing subscription/renewal quotes for our clients.The successful candidate will have a fantastic personality and strong communication skills! They are looking for a candidate who wants to stay within a company for long time and who would relish the opportunity to build long-standing relationships with customers.Sound interesting and something you would love to be part of Apply today!More about them…Based in Russell Square (EC3M) with a fantastic reputation within the industry, our client specialises in providing bespoke technology solutions to a mainly London client base. As the sole Helpdesk Administrator for this successful and growing business your primary responsibilities & duties will include, but not limited to:

  • Create client quotes and update ticket system
  • Liaising with vendors, services providers and courier services.
  • Managing Order Completions of all orders
  • Manage and update ticket system relating to procurement
  • Assign tickets to engineers from triage
  • Assist with general office administration; booking of business events etc…
    • Do you have the essential skills required for this role
  • Good awareness of IT hardware/Software
  • Ability to build strong relationships with clients
  • Ambitious, eager to deliver, very strong worth ethic
  • Flexibility within the role
    • Desired non-essential skills:
  • Worked in and MSP/IT environment
  • Have some IT knowledge
    • Offering a starting salary of up to £22,000, plus 22 days holiday, pension, and working hours of 9:00-17:00.Working within this established and growing business, you will be joining a small team of IT experts, offering full support internally as well as to all their clients. This role will likely be a hybrid role with some office and working from home, however initially likely to be officed based.Sound interesting and something you would love to be part of Apply today!***For your information:*Interested Please send you CV in as a Word format only**Please only apply if you are already eligible to work in the UK (indefinitely & without sponsorship),***Not for you but you know someone suitable Take advantage of the YourRecruit paid referral feeDue to the large numbers of responses we receive, despite our best efforts it is not possible to respond to every application. Therefore only short-listed candidates will be contacted for this particular role and if you havent heard from us within 7 days please assume you have been unsuccessful on this occasion. Please feel free however to apply for further roles and we will certainly keep your details on file and contact you with suitable vacancies.To stay safe in your job search we recommend that you visit SAFERjobs, a non-profit, joint industry and law enforcement organisation working to combat job scams. Visit the SAFERjobs website for information on common scams and to get free, expert advice for a safer job search. Required skills
  • General Admin
  • IT Procurement
  • helpdesk
  • sales support

    • Keyskills :
    General Admin IT Procurement helpdesk sales suppt

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