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Job Location | London |
Education | Not Mentioned |
Salary | Competitive salary |
Industry | Not Mentioned |
Functional Area | Not Mentioned |
Job Type | Permanent , full-time |
Company: Live NationLocation: LondonReports to: Customer Experience DirectorWorking hours: Full timeThe Role We are looking for a Head of Fan Experience to be the driving force behind our customer service and fan experience, working across the business with a focus on customer contact, care and insight. The Head of Fan Experience will be the subject matter experton all thing’s customer service and experience, with a key focus for this role will be driving end to end customer care across our touring and venue business whilst offering subject matter experience support to our festival teams as needed. You’ll establishprocesses and systems to manage the customer experience to mitigate risks to the customer experience as well as robust and effective guest recovery when things to go wrong.What it’s like to work in the team The new role of Head of Fan Experience will be an integral member of the Customer Experience team at Live Nation, where our shows and events are as diverse as the individuals within them. With a positive and supportive approach, the successful candidatewill work collaboratively to contribute to our core values of excellence, inclusivity and putting the Fan First across our estate.Competencies / Skills / Knowledge / Experience
Keyskills :
Business StrategyCase ManagementCustomer ExperienceCustomer InsightPerformance Management