Head of Facilities

Job Description

Tradition is currently seeking to appoint a Head of Facilities to be based within the London office.Main responsibilities within the Head of Facilities position include:

• Overseeing the running and development of the Facilities business
• Defining business strategy for Facilities
• Support the development and execution of the Group premises strategy
• Effective management of Business properties, inc. reviews and renewals, maintain appropriate flexibility across portfolio.
• Ensure relocations and refurbishments are managed appropriately and compliantly with landlord consents in place as necessary.
• Ensure input of the necessary subject matter expertise (internal and external) to optimise utilisation of the premises footprint
• Responsibility for FM service delivery and performance management at TLG London Premises and other UK and European premises as required (inc. internal delivery of front of house services and various third party relationships for contracted out servicese.g. security, cleaning, catering, M&E, archiving, etc).
• Ensure development and ongoing management of best practice FM policies and standards for application across the Business.
• Ensuring appropriate helpdesk service and response is in place to support the needs of the internal customer
• Management of space requirements and moves to meet business needs
• Set, manage and monitor the property and facilities budget and investment programmes
• Ensure that there is transparency of identified risks, controls and incidents that are logged and escalated appropriately.
• Monitoring of compliance of premises for clear desk policies and security standards.
• Ensure appropriated premises continuity plans are in place.
• Measurement of Business wide building resilience, comparison with standards and then completion of mitigating actions.
• Responsibility for H&S compliance and governance across properties
• Reporting of H&S compliance across the portfolio
• Development and execution of Environmental Strategy and associated reporting
• Compliance with environmental regulations including ESOS
• Establish, communicate and bring to life a vision and values for the Property and Facilities team
• Leadership and coordination of facilities teams at TLG London Premises including goal setting, feedback and personal development
• Providing guidance and standards to Facilities staff within business divisions along with shared management lines as appropriate
• Effective internal communications, e.g. dissemination of corporate information via department meetings, one-to-one discussions and email (where appropriate)
• Recruit, train and employ high calibre employees within budget, headcount levels and temporary resource requirements
• Coach, mentor, and develop staff, including overseeing new employee onboarding and providing career development planning and opportunities
• Provide oversight and direction to employees in accordance with the firms policies, procedures, standards and SLAs
• Ensure that an effective performance review is operated in line with department guidelines, including setting objectives, personal development planning and performance standards with all direct reports
• Hold regular one-to-ones with direct reports, ensuring that feedback is provided in a constructive way whilst working with the employee to facilitate personal development
• Working with the CEO and Chief HR Officer, develop a culture of performance management, improvement and appraisal as a foundation for excellent organisational performance
• Manage all departmental HR issues including monitoring absenteeism, and managing any capability and disciplinary issues
• Ensure that team members complete online training when required and are kept abreast of any internal communications
• Communicating in an approachable, helpful and non-prejudicial manner in your dealings with employees, clients and/or customers as you will be regarded as a representative of your department as well as the Group and you should behave accordingly
• Undertaking and passing all necessary training in line with the requirements of the role
• Adhering to all relevant legislation, regulations, rules and guidelines, and internal policies and procedures, including the requirements around preventing financial crime e.g. market abuse or money laundering
• Any other duties reasonably requested

Key skills, experience and competenciesrequired to be successful in thisrole:

• Previous strategic leadership of a facilities function within a corporate environment
• Establishing corporate policies and ensuring compliance
• Relationship management and written/oral communication skills
• Commercial Awareness
• Managing Change Projects and Programmes
• Premises strategy development and execution
• Ability to identify areas for improvement and implement changes
• Ability to work under pressure and embrace change