Head of Client, Revenue & Growth - SMB Payments

Job Description

Are you curious, motivated, and forward-thinking At FIS youll have the opportunity to work on some of the most challenging and relevant issues in financial services and technology. Our talented people empower us, and we believe in being part of a teamthat is open, collaborative, entrepreneurial, passionate and above all fun. About the team Part of Merchant Solutions International (Worldpay from FIS), the Small-Medium Business (SMB) International team is focused on delivering payment transformation forits existing and future merchants - aiming to make the process of taking, making and managing payments easier. We come from a position of strength in the UK and an enviable heritage as a scale Payments Leader. We are seeking to leverage the assets and relationshipsof the FIS Group, the strength of talent in the organisation and the continued growth in demand for digital Payments to help merchants take, make and manage payments in support of their business aspirations. We have significant ambition and are looking forexceptional individuals to help us deliver for our merchants. What you will be doing As the Head of Client, Revenue and Growth, you will define and own the SMB growth strategy delivering material growth and outstanding performance results. You will be a championfor our strategy leading engagement both within SMB international, and as an ambassador to the broader FIS group to ensure a collaborative approach and that we win as one team. You will report directly to the General Manager of the SMB International businessreporting on key performance metrics, return on investment and all aspects of the business model. Key objectives include; Defining and own the SMB growth strategy, with a focus on clients and revenue Own Voice of the Customer for SMB and embed and engage inall discussions and own programmes of work to drive and prioritize enhancements Build and own a clear operating model for SMB - owning internal processes and merchant end-to-end experience Drive the client engagement strategy, including value added services,and engagement initiatives Owning the functional interlock between teams, securing stakeholder commitment to key initiatives, and seeking opportunities to best leverage resources Developing and implementing plans and programmes to drive the underlying KPIand top line performance of the SMB business - leveraging internal and external insight to determine best practice and stretching targets Create a culture of continuous improvement across the teams Work across FIS and Merchant Solutions to drive operatingmodel efficiencies, creating opportunities to engage, educate, excite. Build understanding of the SMB Strategy, including identifying and driving synergies, removing barriers to create value Determine the most appropriate partner model for SMB Bring / seeklearnings from other industries / business models to improve our competitiveness and value creation - stretch the teams thinking on the art of the possible Develop and manage a high performing team, and develop strong and trusted relationships across and outsidethe organization What you bring A strong understanding of Payments, and B2C / B2B2C / B2B distribution Analytical depth and rigor with proven ability to turn analysis into executed transformation Natural collaborator with evidence of running and managing dispersedmulti-functional teams Naturally inquisitive about payments Excitement about the journey for SMB Payments in the UK Strong educational background with evidence of continual improvement - professional and personal Experience of balancing decisions to maximizereturns What we offer you A multifaceted job with a high degree of responsibility and a broad spectrum of opportunities A modern, international work environment and a dedicated and motivated team A broad range of professional education and personal developmentpossibilities - FIS is your final career step! The chance to work on some of the most challenging, relevant issues in financial services & technology