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| Job Location | London |
| Education | Not Mentioned |
| Salary | £35,000 - £40,000 per annum |
| Industry | Not Mentioned |
| Functional Area | Not Mentioned |
| Job Type | Permanent, full-time or part-time |
Customer Relations Executive£35,000 + BenefitsHybrid - Central LondonOur client is a fully bonded privately owned luxury travel tour operator who have been trading for over 30 years.They specialise in selling luxury worldwide destinations featuring 5* star properties globally.They are now seeking to recruit a Customer Relations Executive to manage post travel complaints.Previous experience in a similar role within the travel industry is essential with good knowledge of ABTA guidelines and regulations.This is a Monday to Friday role offered on a hybrid working basis - Central LondonCustomer Relations Executive ResponsibilitiesDeliver excellent and consistent standards of customer service to customers.Respond in a timely manner (ABTA guidelines) to post travel complaints and feedback.Work closely with product managers, hotels, airlines and DMCs and other third-party suppliers to ensure a swift outcome for the customer.Ensure that compensation is relevant to the complaint.Work closely with insurers and legal providers when required.Provide support to the operations team for any complex in resort complaints.Customer Relations Executive Experience RequiredPrevious experience within the travel industryWell-travelled and knowledgeable of luxury hotels and resortsExcellent command of both written and spoken EnglishStrong negotiation skillsGood understanding of the Package Travel and linked travel arrangements, ABTA code of conduct, consumer rights act 2015 and ATOL standard termsCustomer Relations Executive Salary and BenefitsBase Salary to £35,000 depending on experience.22 days annual leave + 8 bank holidaysTravel Concessions and discountsPensionMonday to FridayHybrid workingTo apply for this Customer Relations Executive role, please email your CV and a member of the team will be in touch to discuss the opportunity and company.
Keyskills :
Travel
Customer Relations
Tour Operations