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| Job Location | London |
| Education | Not Mentioned |
| Salary | £20,859 per annum |
| Industry | Not Mentioned |
| Functional Area | Not Mentioned |
| Job Type | Permanent, full-time |
Greek Speaking Customer Service Adviser - ZARALocation: London, Home Based. Please note, although this role is home based we would require you to call to the office once every 2/3 weeks for a team catchup. The office is based on Farnham Road, Slough. We also ask people to apply who have their own equipment:would need a laptop or PC running Windows 10, Chrome and Firefox. We could require you to install TeamViewer to allow us remote control for us to install the correct software. You would need your own headset and a stable good internet connection.Salary: £20,859 pa + packageLooking for an exciting, varied and rewarding career working with a global fashion retailerAt Arvato UK we have an exciting opportunity working with our client ZARA (the leading Spanish international fashion retailer) whose global success has been driven by its creativity and close links with its customers. Delivering amazing customer service is the mission of our staff - they are talented individuals who can clearly communicate with callers and provide assistance that produces customer satisfaction. You’ll be part of a great team delivering a first class, professional telephone inbound/outbound service to support and delight ZARA customers with their queries and needs.RequirementsFluency in both Greek and English.Ability to demonstrate a true passion for talking to customers with the ability to engage with customers who expect a premium level of personalised service.Excellent interpersonal, written, and oral communication skills.Strong work ethic and self-starter, able to effectively manage multiple priorities and adapt to change within a fast-paced business.Build rapport with customers by greeting them in a courteous, friendly, and professional manner using procedures learnt during new-hire training.Excellent PC skills. Strong typing and Internet navigation skills required.Organisational and coordinating skills, the ability to work in a high volume, high pressure, deadline-oriented environment. Prepare complete and accurate work and update customer fileIn Return You Can ExpectExcellent on the job training and on-going core skills development23 days annual leave per year plus the 8 days’ statutory bank holidaysLife assuranceChild care vouchersPension schemeOpportunity to work additional overtime (when available)Working HoursMon-Fri: 7-hour shift pattern between 07:30 and 19:30.1 Saturday in 3 (day off in lieu following week for Saturdays worked).If you feel as though you have the passion and flair for this role, we would love to hear from you.