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Graduate Customer Account Manager

Inspiring Interns & Graduates
Job LocationLondon
EducationNot Mentioned
Salary18,000 per annum
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypePermanent , full-time

Job Description

  • Are you a graduate looking to learn and train as an Account Manager
  • Do you enjoy talking to people and building long term relationships
  • Do you get energised delivering great customer service
  • Do you want to work in a culture that is fun, friendly and shows that we are passionate about what we do
The company is a fast-growing e-commerce packaging company based in Barnet, North London and we are looking for a professional Customer Account Manager to come and join our team!If you are confident and a diligent professional that has the ability to communicate effectively and build strong client relationships, then this could be the role for you.About the ClientWe are the UKs leader in paper bags, cartons and other packaging products. The company is a part of a wider group, which has numerous marketing leading brands across Europe. We have a team of 50 people across 4 locations, including London, Hertford, Berlin,and Newmarket - half of which are based at this location.Were looking for a Graduate Customer Account Manager to sit within the Sales team. You will be armed with the best in-house training to build your career as an Account Manager. We have an extensive client portfolio, and your role will be to build and developrelationships with our existing customers to ensure that their packaging needs are met.Whilst this is not a new business sales role, you will be able to work to targets and goals and grow customer accounts. You will sit in the middle of a fairly short "production-to-delivery" cycle which will require you to book new business with brands and/ortheir agencies and then work with your internal operations team and their external suppliers to bring the products to life.We are looking for candidates with:
  • Strong communication, organisational, and numerical skills
  • Active learners so that we can focus your initial training around our packaging products, service, and the marketplace.
Every employee is unique and valued. We take pride in delivering excellence consistently and with our rapid growth and success, we are always looking to add the best talent to our teams. We are looking for candidates that have a strong work ethic, desireto learn and can build strong relationships with their colleagues.In return we offer a wide range of benefits for all of our staff, including the opportunity to learn and develop a range of skills, supportive working environment, and strong culture. We also have a competitive holiday allowance, as well as many of the basics,including the Childcare Voucher Scheme, optional private healthcare, pension contributions and free eye-testing.Role Specifics
  • Maintaining relationships with existing customers, and regularly call them to find new enquiries.
  • Providing a range of quotations and talking customers through their product options.
  • Creating a rapport with customers and aim to ensure 100% customer satisfaction.
  • Sending samples and supporting information to customers to help with the sale.
  • Ensuring all customer information is correctly logged within the CRM system.
  • Managing customer issues and disputes on jobs.
  • Achieving the teams target on a monthly basis.
  • Contributing to overall team spirit and help create a positive working environment for all members of staff.
  • Negotiating and an understanding of marketing skills
  • Adapting and ability to grow in a competitive environment
Knowledge & Experience
  • Educated to a degree level
  • Eager to learn and train in sales
  • Ambitious to progress within a sales career
  • Understanding of what excellent customer service entails.
  • Solid telephone manner and solid verbal and written communication.
  • Strong organisational skills and ability to manage time effectively and prioritise work.
  • Ability to find practical solutions to problems and think outside the box.
  • Naturally pays attention to detail without any loss of accuracy.
  • Able to work towards targets.
  • Must have a bubbly, friendly and positive demeanour.
  • Be resilient, energetic, enthusiastic, have a can do attitude and dynamism.
  • Self-motivated and goal-oriented, desire to deliver results
  • Passionate about customer service.
Other Benefits
  • Career development opportunities
  • On-site parking
  • Casual dress
  • Subsidised private health care
  • Vibrant and dynamic working environment

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