Global Sales Operations Representative I (Greater London - UK)

Job Description

BioLegend Inc., (a Revvity company) develops world-class, cutting-edge antibodies and reagents for biomedical research, manufactured in our state-of-the-art facility in San Diego, CA, USA. Our mission is to accelerate research and discovery by providingthe highest quality products at an outstanding value, along with superior customer service and technical support. Our product expertise covers a diverse set of research areas including Immunology, Neuroscience, Cancer, Stem cells, and Cell Biology.Job SummaryThe Global Sales Operations Representative I is a support role for our Global network of Field Application Scientists (FAS) and Distributors. It is necessary for the representative to have written and oral fluency in both English and French. This individualwill provide sales-based solutions to our customers, field personnel, and distributors in order to secure business. The candidate will have the ability to work in a flexible environment and across departments is expected. This role reports to the Global SalesOperations Supervisor.Essential FunctionsReasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Address customer, FAS, and distributor inquiries as they are received via phone, email, internal forward, or direct contact.
• Provide effective communication, problem solve, think critically, and act autonomously
• Generate product quotations for customers and distributors by obtaining all available information necessary to assess the request and create business proposals that support strategic and revenue producing outcomes.
• Manage customers, field teams, distributors, and customer service to coordinate the requirements and logistics for complex orders and long-term supply chain needs.
• Create and optimize processes including communication and logistics with internal teams.
• Act as a liaison between field sales and distributors and the various internal BioLegend departments to ensure all appropriate support actions are done in a timely manner.
• Respond to urgent requests utilizing prioritization and organization.
• Manage distributors and international customers by staying up-to-date with country protocols and managing regional strategy.
• Maintain all customer-related activities within all BioLegend databases (including Salesforce, ERP/CRM systems, and detailed logs) to ensure consistency and accuracy.
• Other duties include but are not limited to sample requests, inventory and product review, vetting new customers, contract management, meeting coordination across various time zones, promotion support and individual research when required.
• Capable of comprehending and enhancing standard operating procedures for the Global Sales Operations team.
• Represent BioLegend in a positive and professional manner
• Other projects or responsibilities as may be required.

iACT Competencies

• Innovate - Be better, keep improving, be more efficient, creative, and be in the forefront of development
• Aspire - Have desire, purpose, and ambition challenging ourselves to push the limits and reach new heights
• Collaborate - Foster teamwork, common goals, selflessness, communication and mutual support
• Transform - Adapt, learn, re-invent and change for future development and growth

Minimum Qualifications - Education and Experience

• Bachelor’s Degree; Biological science is a plus, but not required.
• Written and oral fluency in English and French, other languages a plus.
• 1-2 years in Sales or Customer Service role. Biotech is a plus.
• Computer proficiency with ability to use Microsoft Office products is required
• Ability to deal with high volume of communications (email, phone, and in person).

Preferred Qualifications - Education and Experience

• Experience with Enterprise Resource Planning Systems (Microsoft Dynamics NAV preferred)
• Experience with Customer Relations Management Systems (Salesforce preferred)
• Experience with intermediate to advanced techniques in Excel (i.e. Pivot Tables, VLOOKUPS, Macros)

The base salary range for this full-time position is £29,000 - £30,000. This range reflects the minimum and maximum target for a new hire in this position. The base pay actually offered to the successful candidate will take into account internal equity, work location, and additional factors, including job-related skills,experience, and relevant education or training. Your recruiter can share more about the specific salary range for your preferred location during the hiring process. Please note that base pay is only one part of our total compensation package and is determined within a range. This range allows for the successful candidate to have an opportunity to progress within the position and develop at our company. This basepay range does not take into account bonuses, equity, or other benefits which may be applicable and are dependent on the level and position offered.Work Environment & Physical DemandsOfficeWhile performing the duties of this job, the employee regularly works in an office setting. Occasional exposure to a laboratory and warehouse environment.The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.While performing the duties of this job, the employee is regularly required to use hands and fingers to handle, feel, or operate objects, tools or controls, and reach with hands and arms. The employee is frequently required to stand, talk and hear.

Keyskills :
Customer ServiceEnglishFrenchMicrosoft Office