FX & Trading Application Engineer - 14381

Job Description

The Trading Support (TS) teams are in charge of providing traders and sales functional help on front office applications: position management, exchange order handling, electronic booking and internal order management issues.The production support team is also in charge of releasing new packages in production to traders and sales, as driven by the global business lines, while maximising uptime for its end users.Client DetailsOur client is a leading national bank based in central LondonDescriptionDay-to-day Responsibilities:Application Monitoring and follow up:

• Responsible for global uptime target of 99.9%, across the whole FX platform
• Coverage ofbelowFX applications production implementation, troubleshooting and monitoring:
  • Market access (connectivity, protocol definition issues, latency analysis)
  • Monitoring failed deals due to config issues or the statics and making sure, they are booked in FXT without any delay keeping the response time within said SLAs.
  • Monitoring general health of all the services and servers to ensure smooth running of application booking and maintaining uptime of the application.
  • Responding to trader/marketer calls and replying diligently to mails for any BAU tasks required.
  • Liaising with upstream and downstream teams to ensure deals flow to all intended applications and solving issues if they arise.
  • Working on setting up automated reports on Autosys and setting up CFT or MQ for new files.
  • Position management and integration
  • Booking flow and related coherence cache

Incident and Problem Management:

• Investigate incident root cause and provide workaround to traders on variety of issues, ranging from mispricing, misbooking, incorrect position, etc
• Manage/Own P1/P2 incidents and problems end to end
• Communicates with internal users and management over incidents and post-mortems
• Ensures all support issues are correctly logged in the Bank incident management system with relevant details (downtime, slowness etc..) and ownership of their resolution
• Diagnoses issues: establishes their root case.
• Initiates task force over critical incidents
• Liaises with upstream and downstream systems support teams as appropriate
• Monitors application state and input/output data correctness throughout the day, hand-over with follow the sun support teams
• Performs system administration
• Updates the relevant Production KPIs
• Monitoring using in house tools and Python scripts

Knowledge Management and Documentation:

• Documents support procedures on wiki
• Owns team knowledge base on wiki for all in-scope applications
• Provides support to end-users on how to use the application
• Ensures Follow-the-Sun and regional support teams are trained as required, in particular over new releases
• Communicates a daily handover document to Follow-The-Sun support teams, where appropriate

Continuous Service Level improvement:

• Contributes to capacity management of in-scope applications: proactively tracks trends in application behaviour, and alerts Application Production and Development teams of any potential risks in the future
• Ensures that all application support logs are fit for purpose, ie meaningful and actionable.
• Actively seeks reduction of dependency on manual interventions by support staff, e.g leveraging enterprise batch scheduling and enterprise monitoring tools

Maintenance and enhancements:

• Participates to release cycles for functional validation on staging/preproduction and production environments - in particular for logs
• Review release and coordinate around deployment/post release checks
• Communicates Release Notes

Project and specific tasks:

• Various project and smaller tasks are managed by the team, all related to support: most of the tasks are incident response, business request or maintenance
• Project are mainly related to new development where application support role is to make sure of the supportability, monitoring of the new tool, team and user training
• Project can also include management application impact of database or MQ systems migration.
• Team is also responsible, from an IT perspective, for specific client onboarding on 3rd platform (Traiana Netlink), including go-live certification.

ProfileThe succesful candidate will have the following IT and Proffesional Experience

• First class degree of top university/engineering school and scientific background - mathematical or/and IT
• High motivation to learn a huge and complex environment
• Self-starter
• The role focuses specifically on FX products, FX knowledge would be appreciated.
• Candidates will ideally have a relevant experience in a similar role, the majority of which should have been gained within Front Office Trading. They must be experienced in providing support as part of a team, and have practical understanding of the criticalityof trading applications.

IT Skills:

• Good knowledge of FX business and electronic trading principles: Spot/Outright pricing, Fixings, VD calculation, CC & AV, Spot push, Rollback/rollover, Fixings, etc

• Good knowledge of main application failure scenarios in a complex IT architecture, from both functional and technical perspective

Data querying:

• SQL Server, Oracle

OS usage:

• Windows, UNIX commands

Scripting:

• Shell
• Python

Market Data mechanisms/ communication protocols / messaging services:

• FIX
• TOF
• TCP / UDP
• TIBCO RV
• MQ

Job OfferUp tp £600 per day inside IR356 Month rolling contractHybrid Shift Working (2 days on site)MUST HAVE FX, Trading & Derivtaives experience

Keyskills :
FIXRMDSSQLTIBCOTOFpythonwindowsoracleshellTCP/UDPequities & derivativesapplication production